Mobile
What are the Spectrum Mobile brands that we offer?
Apple, Google, LG, Motorola and Samsung
This LOB is a prerequisite for spectrum mobile
Internet
What 2 ways can a customer buy a phone?
Pay in full, 24 month installment plan
How many Sims cards are in the WIB modem?
Two SIMS cards - Verizon & AT&T.
How many days do you own your ZIP+2s?
90 days (3 months).
Spectrum carries how many mobile plans?
3 - by the gig, unlimited, unlimited plus.
Spectrum Mobile customers who disconnect their other Spectrum internet services will be charged how much more?
$20 per line
When the customer opts for the 24 month payment plan, what does the initial payment cover? Name 3 things.
1st month of services , 1st payment on the phone, all taxes on the phone , and activation charge
Wireless Internet Backup will automatically provide Internet to up to _____ mission critical devices in the event of a network or power outage?
4 devices.
What address does the phone get mailed to?
Business Internet service address
What are AE's Mobile Expectations/ Goals?
•Sell 4 Mobiles per Month
•Connect 2 Mobiles per Month
•SOP 1 Mobile per Month
This check involves a soft inquiry on the customers credit
External Credit Check
What site do you use to check on your mobile status?
Zendesk
WIB installations will be routed to ___________?
A Spectrum Field Technician
Spectrum Business Internet 200M +Business WiFi + WIB + Spectrum Business Voice (1) Phone Line + Spectrum Business TV Essentials+ (1) Apple TV 4K + 1 BYOD by the GIG Total Cost $_________
$131.96
Unlimited: After a line uses 20GB of data it will experience speeds reduced to ____ Mbps download for the rest of the bill cycle
1 Mbps download
Can any authorized user sign up for mobile service?
No only the business owner
Can you change from by the gig to unlimited data at any time?
Aside from Spectrum Business Internet what other service is required in order to sale WIB ?
Spectrum Wifi or Static IP
Mobile service must be sold _________ calendars days from the date of the core service (internet) was entered to count as lead list Bundle?
5
Unlimited plans include up to _______mobile hotspot use per line during a billing cycle, with speeds reduced down to a maximum of 600 Kbps for mobile hotspot use after 5 GB for the rest of the billing cycle for that line.
5 GB
What 2 things are required for Spectrum Mobile?
Spectrum Internet required, Auto-pay required
How do we require a customer to pay their spectrum mobile bill?
On auto pay
What equipment will be installed for a WIB order?
WIB Cradlepoint 1650 LTE Modem, External LTE antenna, Battery backup
How many days after shipping does it take for a phone to go to billing?
7 Days