CASHWRAP
Drives 10% increase in ATV when used
What is DSP?
The Key Moment that solely focuses on the customer journey
What is "Store Aesthetics"
The limit of items in a non express fitting room
What is "10"?
We deliver exceptional customer experiences, one moment at a time.
What is "Our Purpose"
It is a form of shopping used to Save The Sale, Build UPT and ATV, and make the customers day.
What is OiS?
Greeting every customer, pausing tasks to give full attention, and making them feel seen.
What is Acknowledge?
30%
What is the % of potential Traffic?
What is "Fitting Room Line Engagement"
To deliver globally consistent, human-powered brand experiences where customers feel valued and supported throughout their in-store journey.
What is "The Vision"
The amount saved for each transaction.
What is the 1% in DSP?
Acknowledging customer needs and showing them their time and interest are valued
What is Validate?
Well-styled forms, crisp and accurate marketing, and appealing trend-edit/trend drop presentations.
When staffing allows, offer this method of checkout to all fitting room customers—so they skip the wait and leave happy.
A Tool used to evaluate business performance, product, customers and all Key Moments throughout the day, hour by hour.
This individual oversees all loss or safety concerns whether internal, external or operational.
Who is Zed?
Asking why they came in today and tailoring the interaction to their goals. Using DSP to order specific items, offer styling help, and meet customers where they are.
Having a clean, organized, and positive tone store for our customers to shop in.
What is "Validate"?
This method can be used Friday–Sunday to keep lines moving and customers happy.
What is GSOC?
What is "Line Busting" with DSP?
80% of Customers respond positively to this type of experience in our store?
What is a "personalized experience"?
The act of auditing Product Presentation, Marketing and cleanliness of the store
What is "Check In"
Check in, Check Up, Check Out
What are the "3C's"?
A tool used to help develop new hires to deliver an exceptional customer service experience, one moment at a time.
What is the "New! Key Moment Training Video"?