Wires
The Group you'd email if a wire is in PDOC status
What is Group Sanctions Operations?
When a client doesn't have ACH, we have to first recommend _ _ _
Bill Pay ACH
One stop shop for actions in OLB and walkthroughs or guides.
Where you can find Procedures, Job Aids, etc. CAS and SUB both have one available for these
What is SharePoint?
Regulation for determining client availability of funds
Reg CC
The new system used to check wire status
What is Payment Manager?
System used to provide client information regarding ACH
What is CommonView?
Direct Connect for SVB Go provides a _ and _ for users to connect their accounting integration
What is Pin and User ID?
System used to look up State of Incorporation of a client
What is CBS or Documentum/D2?
Regulation that prohibits a member bank from extending favorable terms on benefits loans, etc
Regulation O
SVB is _ (able/not able) to deduct third party intermediary bank fees
Unable
The module / product that allows clients to originate ACH transactions
What is Complex ACH?
True/False, the FIDO Key allows clients to use a USB like stick to authenticate themselves
False
Where you go to see updates to a BDA or where additional signers were added
Documentum
Our Pend/Reject Rate Goal
10%
Wires switched to this messaging format in July
What is ISO20022?
When clients access their SVB Go, they will land on this page
Dashboard
Where you can go to look up CREDIT MEMO and DEBIT MEMO information for same day posted items
What is CBS?
A control agreement used to set up client's account as collateral should the creditor's terms not be adequately satisfied
DACA
FCT used when helping a client format their wire
What is Formatting Assistance?
The kind of ticket you make to conduct research on an ACH
ACH Research Ticket
Users can self-service ___ ___ ____ within SVB Go, they could not do this before.
Phone Number Changes
When outreaching to a client, the information for the contact you reached out should go into the CRM ___ ___.
Brief Description
True/False - For incoming call authentication, a PUSH Notification is the only authentication method you need if you are able to acquire.
What is True?