Define a complaint.
An expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implitcitly expected.
Providing contact options for customers to initiate the service process of for follow-up information is related to this service dimension. What service dimension is it?
ACCESS & FACILITIES
What strategy is essential prior to drafting the Code of Conduct/Citizen's Charter?
Effective People Engagement/Stakeholder Engagement.
Having a seamless,convenient invoicing and payment process is an expectation related to this service dimension. What dimension is it?
COST & PAYMENT
The Citizen's Charter document is another name for the code of conduct of the organization
True
The presentation of service information is current and accurate is usually a minimum statndard within this service dimension. Which dimension is it?
COMMUNICATION