Group 1
Define conflict.
Provide a clinical example of conflict.
Conflict: When the right thing to do can be difficult to determine, particularly when individual values, beliefs, and perceptions are in conflict.
Example: if a health care professional is asked to perform duties that conflict with a religious or personal belief?
What is caring?
showing compassion, showing empathy, listening to the client, taking cultural differences into account, collaborating with other healthcare professionals to determine the best care plan.
Striving to understand the client.
Nonjudgmental, non-bias, working as a team.
What are some others?
Following policies and procedures, guidelines
Using evidence based information
What is ethics?
The study of what is right and wrong with our conduct.
What is a value?
A value is a deeply held personal belief about the worth a person holds for an idea, a custom, or an object.
How can our differences impact caring for the client?
Open question for the class
No wrong answer
What are some steps to resolve an ethical problem?
Be accountable for your actions, tell the truth about the situation.
Avoid bias, judgements, stereotyping.
Use the guidelines from our organization, the American Nursing Association (ANA)
Uphold client privacy.
What are some different conflicts for your own beliefs?
This is an open question, no wrong answer.
Provide some examples.
What are some positive client outcomes in healthcare?
Client satisfaction
Planning safe client care
Engaging the client in their care
Teaching the client in simple clear language.
Reduction of symptoms for health concerns
Evaluation that determines the client is safe.
What are some others?
Why is an ethical resolution necessary?
An ethical problem is called a dilemma when two opposing courses of action can both be justified by ethical principles.
So, we must resolve the ethical situation to avoid moral distress. To avoid the nagging feeling that you did something wrong. For example, sometimes we do something because we are told to do it, but deep inside we know that the action is wrong.
To provide safe care for the client.
To protect the organization and your profession.
How can the professional nurse prepare for conflict resolution?
self-assessment
effective communication skills
ongoing education and exposure will build experiences.
collaboration with other professionals
Policies and procedures of the organization can be used as guidelines.
What is self-esteem?
What can you do to improve your self-esteem?
Self esteem: is an individual’s overall feeling of self-worth or how individuals value, like, and accept themselves and is considered to be one of the critical elements that affect future behavioral choice and action
Individual response.
When resolving an ethical problem, how can you take care of yourself?
No wrong answer