Tractor/Trailer/Container
Dispatch calls in to report a tractor issue at the carrier yard, what will we create to assist in resolving the issue?
What is a tractor down SIM & work order via new unplanned request in AAP.
Dispatch is calling in to advise that the load is not ready yet, what is the first thing we should be checking for?
What is SDT?
What is the difference on where a SOLO 1 driver vs a SOLO 2 driver takes their reset?
What is SOLO 1 goes back to the carrier yard & SOLO 2 takes it in a safe location or Amazon site (if permission granted).
What is the purpose of an OTR?
What is to monitor drivers safety in any over the road situation, monitor our tractor/trailer for service repairs or recovery as needed.
Why are load notes important?
They tell the story of what you did & completed on the call in full detail, so that when the next person goes in to review them they will be able to pick right up where you left off.
Driver reports the empty he was assigned has a service issue & it is not past SDT, what should we direct driver to do?
What is advise driver to report service issue to site, create DVIR, & ask the GS if there is a different empty they could take. If no, then tell driver to call back at SDT for tour adjustments.
Driver calls in from the site where he is picking up his CF load, driver is an hour early but wants to check on the status of it, where are we going to look on the progress of the load?
What is check SSP (outbound dock management)?
Driver is waiting at site for his CF load, it's not SDT + 30 yet, but the driver only has 1 hr & 15 min of HOS left, what should we do for the driver?
What is pull & reject for "hours of service Amazon" & adjust remainder of tour accordingly.
Carrier calls in to report an issue with the tractor that needs to be fixed. Upon creating the new WO, aa realizes that there is already a current open WO that was created via DVIR from the driver, what should we do?
What is we should notate the already open work order in app with the additional service issue in hopes the vendor will be able to fix it during that service time as well. If not, advise carrier to call back one they get the tractor back to create an additional WO for the issue that didn't get resolved.
When you have a carrier or driver that is being unreasonable on the phone, you're having to repeat yourself to them about or standard work, OR they're talking bad to you......Is it ok to let them know this call is not longer being productive & that you're going to end the call & then immediately hang up - YES or NO?
What is YES.
Dispatch reached out to report that the driver called & said there is no inspection paperwork for the tractor the driver is to be using, what should we create to initiate getting it taken care of?
What is fill out the DOT SIM.
Dispatch calls to report that the driver arrived at the 3rd party site & claims the site is telling him they don't have a load avail for the driver today. The shipper account is "OBDedicatedExternalFreight", how should we handle this?
What is warm transfer to the external team?
Dispatch called to report the driver just arrived on site & is dropping off his "TransfersEmptyCarts" load, but is not able to complete the last empty leg due to HOS, how should we handle the rest of the tour?
What is cancel the empty & stem leg bt, then recreate the stem leg bt back to the home yard (please keep in mind TOMY drivers will NEVER have stem leg bt's).
Driver calls in to report he is pulled over on the highway with a flat tire on the LRO of the tractor, he has an empty with him as well, what are we going to create?
What is an OTR SIM & WO via relay garage (new unplanned request), marked urgent for Goodyear to come out & service the tractor.
Where do we go to look for SOP information if we are unsure of the standard work for that situation?
What is going to the "start" info OR hop into S&D room (workflow filled out) for guidance.
Driver hooked up to a loaded trailer & the lights are flickering. The driver had just brought in an empty to the same site & had no issues at all. What needs to be created to repair the pigtail issue?
What is a Trailer mechanical SIM (CTI)?
Dispatch calls to report that the driver checked in at the site, but GS told the driver that someone else came to pick up their load, keep in mind that it is only SDT, NOT SDT + 30, what should we be advising the driver to do?
What is please call back at the correct time for tour adjustments to be made?
Carrier calls in to check on SOLO 2 driver's tour as it doesn't look right. Tour is scheduled to start 3 hours prior to when the driver's HOS reset is over, what should we do?
What is is pull & reject for "hours of service Amazon" & create the stem leg bt back to the home yard for the driver once he/she is done with their reset.
If a driver is pulled over at a rest stop for his legal break & he starts his tractor up to get ready to leave back to his home yard due to 1.5 hours left of HOS, but the CEL light is on in red & won't go off, what should we do?
What is create an OTR, dispatch fleet net & adv OTR rep that driver is running out of HOS & will need a lyft back home.
If you have a situation on a call you just completed, that is going to require you to be in some kind of status other than available for awhile, who should be notified?
What is one of the leads on duty?
Driver is at the railyard & reported that the doors on the empty container are not shutting properly, where should the driver go to report the issue?
What is the driver assistance booth?
Driver & dispatch call in to discuss the, "InboundFCDeliveryService" load that the driver just arrived on site to pick up. No one is answering at the location & it's not SDT + 30, what is the first thing we should do in an attempt to assist the driver?
What is reach out to the POC's via chime/slack regarding the load, wait 5 minutes for them to respond, if no response then direct the driver to place a cb request at the appropriate time.
Our driver called & stated they have a CF load on their back & have pulled in to the truck stop to being their 10 hr HOS reset. What are the proper steps in handling this situation?
What is ask driver if they have started their reset yet?
YES - please take HOS reset & continue with tour as is once it's over.
NO - please detach from trailer, adv an ITR will be created allowing recovery to determine if they will send a back up driver for that load or not, adv driver if the load is still there when the reset is up then please hook back up to it & continue tour as is.
Driver calls in to report that he was hit by another tractor on the highway & he is carrying a CF loaded trailer on his back, what do we need to advise the driver & what do we need to create to ensure our driver is taken care of as best as possible?
What is asking driver if he is ok & does he have any injuries, ask driver have the police been called yet (if no, have driver hang up with us & call 911 first & then request another cb), then do the OTR SIM, call ARC, call CEI, AFP accident SIM & the trailer accident SIM.
What are the 5 main things you should open up at the start of your shift in DSS?
What is WIMS, connect, AAP, YMS & SSP (outbound dock management)?