You're Here... Now What?
Survey Etiquette
Hard Topics
NOMNCs/ABN/Patient Choice/AMA
Care Plans
100

First things first... you need THIS before you admit to a SNF/NF.

Level I OR DMAS-95

100

You need this ready for surveyor upon their arrival...

Medicare A list (6 months)

100

I want to vote but I have a guardian/guardianship.. what's next?

SW/DCP should read the guardianship papers to verify if the patient still has rights to vote OR if court took their rights way. Then proceed.

100

The time in hours for when a notice has to be delivered by according to Medicare standards.

48 Hours

100

If you document, it didn't happen... these 2 things are needed to be documented/uploaded in a patient chart in regard to Care Plans to provide validity that it did occur...

Care Plan Invite

Care Plan Meeting Note

200

"Help! I have Medicaid.. I requested this at the hospital to stay LTC"...

LTSS Screening (UAI also acceptable answer)

200

You can be your own RP with this score to 15...

13-15 (cognitively intact)

200

What does FRI stand for?

Facility Reportable Incidents 

200

Your patient came under Medicare A benefit and wants to be LTC.. what is needed with the NOMNC at cut of services?

ABN

200

How often is a care plan needed/required?

Quarterly, Annually and Significant Changes

300

These 2 assessments needed within 24-48 hours of admission...

Psychosocial

Trauma Screen


300

Surveyors are asking for the 3 main services lists that are required for each patient/resident to have access to.. what are they?

Podiatry

Optometry

Dental 

300

A patient who is A&Ox4 is threatening to harm themselves and others. Patient is making verbal and physical threats and is showing dangerous behaviors.. how can you get them ECO/TDO?

Magistrates' office

300

LTC-->MED A-->BACK TO LTC

ABN

300

Trauma Screen positive and indicated triggers, what's next? (Hint: looking for 3 things)

Care plan trauma

Care plan triggers

Specific interventions for reported triggers

400

A patient on your angel rounds states they haven't had a bath/shower since they arrived.. what should you do with that information? (Hint: 3 steps)

Apologize 

Speak with DON and Admin

Follow Up 

400

You are being asked to interview alone with a surveyor. Your nerves are getting the best of you and you don't recall the answer to the question they just asked. What should you say to them? (Hint: 2 acceptable answers)

"I need to refer back to my notes/I don't recall, let me check into that for you."

OR

"Let me speak with my supervisor/regional and I'll come back to you."

400

A patient you are close with has been given a challenging dx. In light of this terminal illness, they ask you (BIMS 15, A&Ox4) if you will sign and witness to their new advanced directive. Do you do it?

No. Staff should not be witness to advanced directives. 

400

A Medicare A patient is wanting to discharge on short notice. They have a safe home to go to, in home care and DME already and they would like to return home with their spouse who is capable of taking care of them. What form is needed?

Patient Choice

400

Patient is their own RP and has several family listed in their chart. The patient does not wish to have any family attend the care plan meeting, but the family member shows up anyway.. what do you do?

Discuss with patient what they would like to do

Explain that this meeting is for the patient and they wish to have it between them and the IDT

Ask the member to wait outside until the care plan is finished

500

A surveyor is going over your active 30-day discharge notices... they make the comment that it isn't valid.. what detail is missing?

A discharge location

500

A surveyor asks you to bring them a copy of several items... what should you do/remember?

Always make 2 copies of everything you are going to hand to the surveyor. 1 copy to the surveyor and 1 copy for you/the regional team or Administrator at survey.

500

You walk by a patient room and the patient is coding. You are not CPR certified. What do you do?

If there is a RN/LPN/CNA near the room, hurry to them and say "CODE BLUE"

If there is not nursing staff in site, you should yell down the hall "CODE BLUE, ROOM __", give the room number and repeat until help arrives. 

500

Patient is refusing all medications, treatments, and care. They state they want to go home whether you help them or not.

AMA

500
The care plan meeting was conducted and now it's time to sign this.

Care Plan/Care Plan Review

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