Scheduling
If a Flight Attendant has Airport Standby on their schedule and a trip assignment the same day, do they need to check in for their Airport Standby?
Yes. Airport Standbys must check in for their reserve assignment even if they have a trip assigned later in the day.
How many Southwest or other carrier flights must you list for, and be present at the gate, in order to be covered by the Commuter Policy?
1 Southwest Flight or 2 On Other Carriers
Flight Attendants must list and be present at the gate. However, if a Flight Attendant listed and presented themself and encounters irregular operations they should notify Scheduling immediately/prior to scheduled check-in or contact time. Flight Attendant will need to follow Scheduling direction. (Refer to Article 33)
What indication must the Pilots give the Flight Attendants that they are able to disarm the aircraft doors at arrival?
The seatbelt sign is turned off.
If you travel out of uniform and get selected random at KCM can you change into your uniform to avoid liquid restrictions?
No
This is the day you can enroll in medical and dental benefits.
Day of hire.
What is the length of time you have to call Scheduling back or acknowledge on your board, if you miss a call?
20 mins – or you can self-acknowledge the assignment.
When must your commuting flight be scheduled to arrive for your Reserve?
Thirty (30) mins prior to contact time on the first day of a Reserve block.
What do A and C Flight Attendants need to do before opening the doors upon arrival?
Assess the door, verify it is disarmed, and confirm the cross-check is complete.
If you’re given the jumpseat, who must you introduce yourself to?
Both Pilots and FAs
This online portal is where you can enroll in benefits for yourself and your eligible dependents, including Travel, with a quick link to all Southwest Benefits.
Work perks (work perks.swalife.com)
What are the 3 check in options?
CrewHub, Airport Check in phone, Base computers.
Scenario: You are based in MDW. You listed to fly on American Airlines to ORD and Alaska Airlines to MDW. Are you covered by the Commuter policy if you do not make it on either flights?
No, commuter policy only covers when flying into a base.
What is the C Flight Attendant required to tell the A Flight Attendant prior to the FWD Entry door closing?
Cabin Secured and OWWE has been briefed.
Does it count as an occurrence if you used a PIN (Personal Illness note) or Doctor’s note to remove the points for your sick calls?
Yes, it counts as an occurrence. Using a PIN or Doctor‘s note to remove points does not remove the occurrence.
This type of coverage is not included under the regular Plan, even though doctor visits, hospital stays, and lab work are covered.
*** Double Points ***Preventive Care
When am I required to be on the aircraft before every leg?
30 mins prior to departure for Domestic/45 mins for Hawaii and International flights.
You have some time between your reserve shifts to go home. Will you be covered by the commuting policy if you leave to go home during your 3-day block of reserve?
No, the commuting policy only applies to the start of a block or trip assignment.
Can a deadheading (DH) flight attendant board the aircraft before the entire working crew has arrived onboard?
No, this would be a minimum crew violation.
Who do you need to notify and what must you submit if you receive an occurrence?
You must notify your Onboarding Supervisor and submit an IR
These begin on the first paycheck after you enroll, and the amount depends on whether your hire date falls between the 1st-15th or the 16th-end of the month.
Benefits deductions (on your pay slip)
Which reserves are not liable for airport standby?
SAR, SPR and after 5 sits.
To ensure compliance with Class 1, #17: What is the maximum driving distance from domicile during reserve contact hours?
Flight Attendants must be within a 2-hour driving distance from their base at their contactable time.
Where, what and when should you be doing on your 30 second review?
On your jumpseat, in your brace position during take off and landing.
Name at least three ways you can contact your Onboarding Supervisor?
Teams message, Teams Call and Email.
Employees could compare Southwest healthcare plans and find additional details here.