Scheduling
What are the 3 check-in options?
*** Triple Points ***
1. CrewHub
2. Airport Check-In Phones
3. Base Computers
While commuting to work in uniform, am I allowed to bring additional bags?
If you are in uniform, you are allowed a third bag and may gate-check it. If you are not in uniform, you are subject to the same baggage limits as customers.
List Onboarding Teams calls that are offered.
*** 100 points for each correct answer ***
Benefits
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Scheduling
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When are you eligible to enroll in medical and dental benefits?
Within 30 days on the first business day following the hire date.
This is what you must do to update or add a secondary phone number so Crew Scheduling can reach you.
Contact Crew Scheduling.
To be covered by the commuter policy:
1. How many flights must you be present for?
2. What time must your commuting flight be scheduled to arrive?
*** Double Points ***
1. One Southwest flight or two on other carriers.
2. Thirty (30) minutes before the scheduled contact time on the first day of a reserve block or one (1) hour prior to the scheduled trip assignment.
If you received an occurrence:
1. Who do you need to notify?
2. What must you submit?
*** Double Points ***
1. You must notify your Onboarding Supervisor
2. Submit an IR
This online portal is where you can enroll in benefits for yourself and your eligible dependents, including Travel, with a quick link to all Southwest Benefits.
Work Perks (workperks.swalife.com)
If a Flight Attendant has airport standby on their schedule and a trip assignment the same day, do they need to check-in for their airport standby?
Yes, airport standbys must check-in for their reserve assignment even if they have a trip assigned later in the day.
Scenario: You are based in MDW (Midway). You listed to ORD (O'hare). Are you covered by the Commuter policy if you do not make it on the flight?
No, commuter policy only covers when flying into a base.
Does it count as an occurrence if you use a PIN (Personal Illness note) or Doctor's note to remove the points for your sick calls?
Yes, it counts as an occurrence. Using a PIN or Doctor's note to remove points does not remove the occurrence.
What type of coverage is not covered under the Regular Plan?
Preventive Care
Can a deadheading (DH) flight attendant board the aircraft before the entire working crew has arrived onboard?
No, this would be a minimum crew violation.
You have some time between your reserve shifts to go home. Will you be covered by the commuting policy if you leave to go home during your 3-day block of reserve?
No, the commuting policy only applies to the start of a block or trip assignment.
You're traveling in uniform and KCM is closed. Can you go through the pre-check line?
Yes, if the crew is in uniform. If the crew is not in uniform, they must follow the TSA agent guidance.
What dates are Premiums backdated?
1st or 16th
Which reserves are not liable for airport standby?
Senior Reserves (SAR and SPR)
To ensure compliance with Class 1 #17: What is the maximum driving distance from domicile during reserve contact hours?
Flight Attendants must be within a 2-hour driving distance from their base at their contactable time.
Who do you reach out to if you need parking?
Reach out to the Inflight Base. (For non-base, reach out to the station administrator or airport parking office.)
Employees could compare Southwest healthcare plans and find additional details here.