Fun Facts
Guess who?
1. I was born in a car
2. Left-handed
3. I provided outstanding customer service during a bank robbery.
Krystal
This agent was a loan processor and enjoys music, chilling, and playing the piano.
Anthony Scott
Very Organized and always dressed super proffessional.
Just had a grand daughter
Tina
Observation, Analysis, Inference, Communication, and Problem solving, are all what type of skills?
Critical Thinking
This is the movie that introduced Mahoganee into Horror films
IT
Guess what's missing?
1. I am the ___ child and the ____ of my siblings at the same time
2. I can crochet
3. I love cooking 😊
Oldest/Youngest
Just had a Birthday, traveled across the US to meet his wife for the first time. Lives off of coffee
Brandy
Unusual Login/Call Patterns, Multiple Failed Login/Authentication Attempts, Changes in Account Information, Unusual Financial Activity Compromised, Communication Channels
are all...
Signs of Account takeover or ATO
This is the name of the dog that Mahoganee just purchased
Twelve Gauge Shotty
FUN FACT ABOUT ME: This agent may have mentioned this in histraining class last year, but I wrote a book!
This agent won the Spectrum Gold award in 2025
Stuart Goldman
This agent mentioned
I and my husband own a tiny farm outside of Harrisonville. We have over 30 chickens, 1 cow, 1 pig, 2 dogs, and several barn cats. We garden and sell our vegetables and eggs at the Harrisonville Farmer's Market every Saturday during the summer.
Ranette Russell
Working on PHD. From Arizona. Law Enforcement background.
Chad
Which SOP is this required? Call back number, first name, Last name, Address, Move in date/length of association, Existing account (If applicable), Location ID, Email, Date of birth (DOB). Social security number (SSN)
CVT
This is the name of Mahoganee's favorite scary character
Michael Meyers
This agent stated
I have enjoyed researching my family tree for 30 years. I have the ships manifests from when they immigrated from Ireland and Italy. I have connected with descendants of various branches and shared the info. I enjoy traveling internationally to Ireland, Switzerland, France and Scotland.
Amy Amidei
This agent stated
I played college basketball
My son also plays in college
I have two dogs, both names start with K
LaQuita Collins Russell
No creativity, Loves firearms, and flag football. Go Eagles!
Mahoganee
What are these considered?
•Do not know
•Do not see
•Do not want
Types of Knots
Mahoganee's daughter bought her this for Christmas and is displayed in her office
Audrey 2 Lego plant
This agent stated
I was the grand mutton busting champion of Bell county in 1994
Steven Gant
This agent enjoys hanging out with there wife and worked at a nurse staffing agency.
Ian Miesner
Has a Grinch in office. Loves to train and loves movies.
Jonathon
What are these considered in the Usage SOP?
The customer has legitimate roaming/international usage on an earlier bill.
Numbers dialed on the usage report are numbers the customer previously dialed.
The customer ties to the phone number(s) dialed on the usage report.
Legitimate mobile line with no signs of SIM Swap fraud.
Non-fraud Indicators
This was the concert that Mahoganee recently went to St Louis to see, and this was who she went to see
Boys for Life Tour for Bow Wow