BEDDNG
UPHOLSTERY
DINING
H-DESIGN
MSC
100

What is the name of the new Haverty's private collection?

1885

100

What manufacturer can a Customer special order a fabric with no additional charge?

JOLO

100

I have a marble top and can be counter height or of dining height.  What am I?

The Avalon

100

What document is required to be submitted to the H Designer before consultation?

HD Questionnaire

100

What step should you execute in MSC immediately after confirming a sale?

Send a Thank You message

200

What free gift can a customer receive with a purchase of a TPR mattress?

Twin Arbor Meadows Eurotop or a Queen for the difference.

200

I come in 2 different leather upholsteries with innovative air-massage technology and a variety of fresh, functional features like a drop table and built-in reading lights.  What am I?

Gibson

200

I am an uptown kinda gal with heather gray wood finish and silver polish inlays made by Bernhardt. what am I?

Hyde Park

200

What 3 things qualify a customer as H-Design candidate?

Core piece, Time Frame, Investment Amount

200

If a customer contact requested is submitted over night, which SC is assigned that customer?

The highest dollars per hour SC for the folowing day (the first on the UP board)

300

Arctic's exclusive REACT EX system provides __________ times better cooling power?

15

300

I have a unique faux scatterback silhouette with a banded base and recessed feet. What am I?

Audrey

300

I can be ordered in 6 different chair options.  Some to name a few; oval back, tufted, armchairs, and counter height.  My table comes with an elegant, detailed trestle leg.  What am I?

Avondale

300

It is my role to close the sale in a H Design Presentation. Who am I?

The SC

300

I am the two most important pieces of information to gather from a prospect.  What am I?

the WHEN and the WHY

400
What is the difference between the Ergo and the Ergo Extend

Sleep Tracker and Head Tilt

400

Customers will love my clean modern lines and tufted lower back.  What am I?

Phoenix

400

I am a wire brushed circular table that includes classically inspired materials such as top grain leather, hard wood solids, and acacia veneers.

Holden

400

What steps in the H Design process involve a Manager 

Pre-Measure, Post Measure, Pre- Presentation, and Post Presentation

400

Based on the latest Bulletin, If you have a customer who has had an OA date pushed out multiple times, what is the best method of contact?

Calling

500

Of our Sealy Hybrids, I am the coolest and have the most comfort layers

The Highpoint

500

I am a manufacturer that had the most significant lead time drop compared to all the other Havertys manufacturers.

MaxHome

500

I am made locally, in Austin, and can be ordered in a circle or in a rectangle.  What am I?

The Olsen

500

What is the last step before closing your first prospecting email?

a plan to follow up

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