Status
Application approved and line of credit issued, customer can now take cash advances.
What is issued?
Wiki is Enova’s internal platform. It is used to share information within the Enova Community.
What is the Wiki?
What type of escalated case would you send email 807a
What is a CCCS case?
Borrowers make a request for funds.
What is a Cash Advance?
Typically, the borrower receives a lump sum payment (the principal) from a lender and pays it back at a cost (interest rate plus any loan fees)
What is an Installment Loan?
Loan application declined during underwriting approval.
What is RBF Declined?
The platform is used to ensure that the time worked is adequately paid.
What is Workday?
What type of escalated case would you send email821
What is a deceased case?
Fee assessed when a Cash Advance has been requested
What is 10% Cash Advance Fee?
Interest is calculated only on the remaining unpaid principal amount.
What is simple interest?
Scheduled payment has been defaulted on
What is Past Due?
Used to verify the customer's identity and uncover information needed to get a complete picture of a customer.
What is Lexis Nexis?
What type of escalated case would you send email 644a
What is a Military Case?
The only time the SBF will increase from $5 per $100 to $10 per $100
What is a billing Cycle Update?
Extra points if you can explain why the customer would receive a $0.00 bill during the cycle change.
This is the more popular repayment method for many customers
What is ACH?
Customer has closed their line of credit
What is Paid Off?
It provides lenders the ability to verify a borrower's identity, bank account number, and balances in real-time
What is Decision Logic?
What type of escalated case would you send email 804b
What is a bankruptcy case?
Customers earn this reward of 6 months of on-time payments.
What is a Skip A Pay
A payment moved from an upcoming installment payment obligation to a date beyond the customer's final contractual due date.
What is a deferral?
Primary state of a loan; first entered after funding is confirmed
What is Current?
Enova’s Customer Relationship Management (CRM) application
What is the Portal?
What type of escalated case would you send email 506
What is updating personal information?
Our customer service team should NOT process this request if any of the following conditions are true:
What is close the LOC?
What is a TPR?