Team Cipperly Jeopardy

Email Pod

100

What is the maximum amount of emails you can hold in your Five9 queue?

50

200

True or False 

You are expected to self-serve all loan updates within the email request as long as the supporting documentation is received

True

300

Who are the three work directors ? What director receives what type of request?

Work Directors:

-Victoria Singletary- Complaints

-Aura Rodriguez- NOE/RFI

-Robin Moore- LET

400

What is expected within the first 48 hours of receiving an email?

Email Review and if unable to resolve an acknowledgement using the five9 email assist tool

500

Where can you find all important email resources/job aids?

-Team OneNote

-Knowledge Owl

-Team Cipperly (Communications)

RSCUST

100

What is a RCUST task?

Custom letter request

200

What comment code is placed to indicate an initial review took place? 

RSINRV

300

What is the SLA for RSCUST tasks?

5 business days

400

What is the follow up date expectation for follow-up notes?

At least 5 business days

Including..

• Note any tasks completed and/or escalations requested. 
• INTERNAL:  If awaiting a task or client for follow-up, provide the notation

500

What is required within the resolution note ?

Resolution Note:

**Enter resolution comment code {WCVRSL} reflecting the verbal request is resolved.**

• Detail of method the resolution was sent (Example: Mail/Letter)
• Who was the response sent to?
• Actions taken and resolution of summary
• Where is the correspondence imaged in DMS? 
  • Example: Imaged to Customer resolution folder document type 2028 in DMS

Resources

100

What procedure outlines the noting process?

Noting and Outreach Calls/Emails Expectations Job Aid

200

Who can submit a KO update request?

Anyone :)

300

Where can you find the "News Flash" section?

**Bonus question**Where can you find the recently updated section?

Home page -> News Flash

**Bonus Answer** Right side panel under "Recently Updated"

400

Where within the team OneNote is the ServiceMac PLS Matrix?

Under System Resource Tab -> MSP Tab

500

What helpful sub screens in P309 show effective dates, suspense applications and batch codes?

P309 /S3 shows effective date

p309 /s6 shows suspense application

p309 /s4 batch codes how payment came in/how applied

Maintenance

100

Where can you locate your assigned queue?

Task Tracking -> My tasks

200

True or False

We currently are able to obtain prior payment histories through the director script?

True

300

What maintenance tasks require a special comment code for extensions?

Client Tasks 

400

What task should we open if there is a missing document in DMS that is an origination document?

CRCSDO

500

Which two tasks do we work on behalf of our foreclosure team?

WCFCAT & WCFCAR

Random Fun Topics

100

Who painted the Mona Lisa?

Leonardo da Vinci

200

What was eBay originally called?

AuctionWeb

300

What was the first Pixar movie?

Toy Story

400

What is the world's longest river?

Amazon River

500

What two substances are the main components of bronze?

 Copper and tin