Policies
How long is your break and how much $ do you get for break food?
30 minutes and $10 limit.
Meals automatically include:
Entree, plus medium waffle fry, and medium iced tea or soft drink.
What is a BOG Card and when is it used?
Be our guest cards- used to extend a personal one-on-one invitation to try one or more of our products, to say thank you, rectify a problem, or to “win back” a Guest.
What does FIFO stand for?
1st in 1st out
What toppings are available for Icedream?
Strawberry sauce, chocolate syrup, cookie crumble.
According to the orientation book, where must your cell phone be during your shift?
What types of sauces do we have?
CFA, Polynesian, BBQ, Honey Mustard, Buffalo, Sriracha, Honey Roasted BBQ, Mayo, Ketchup, Hot Sauce, and mustard.
What do you refer to for the Dining Room Expectations?
The perfect circle
Pick up area to the left
When making milkshakes, how many pumps of each flavor go in the cup?
2
What is the cup policy we have for team members?
What specifically comes on the Grilled Chicken Club?
Grilled lemon-herb marinated boneless chicken breast, toasted multigrain brioche bun, Colby jack cheese, applewood smoked bacon, lettuce, tomato. Served with Honey Roasted BBQ.
Treat all with _____, _____, and ______
Honor, dignity, and respect
When ringing in just desserts and drinks, you have to click the ______ button found in the ______ section of the IPOS system.
How many quarts of lemonade varies between regular and diet?
Regular: 11 quarts, Diet: 10 quarts
What is the hand washing policy before coming back to operations?
All Team members must wash their hands again BEFORE returning to their position.
What does the green check mark icon on the menus represent?
Items with with 350 calories or fewer
What is the Core 4?
Create eye contact, Share a smile, Speak with a friendly tone, and Always say "My Pleasure"
Where are gift cards purchased?
Inside only!
What is the key difference between the french vanilla/original cold brews vs the mocha cream cold brew?
The mocha cream has a shake base whereas the french vanilla and original have 2% milk.
Who do you contact when calling out for a shift?
Call the store directly and leave a message. NOT the shift leader on duty.
What are our substitute sides instead of waffle fries?
Fruit cup, mac n cheese, chicken noodle soup, side salad, kale crunch salad, greek yogurt parfait, chips
What is the acronym for Recovery?
Heard
H- Hear to understand
E- Empathize to feel their concern
A- Apologize with "I'm sorry"
R- Resolve the issue
D- Delight the Guest
Put in the car description, then the lane number, either DD or UE with the name of the guest's order. Then go under local items and click Third Party Delivery. Go to tender and click Exact Dollar.
How long can the lemonades last before they go bad?
Regular: 24 hours, Diet: end of the day