LEI
GEN Z SLANG
NAME THAT PROCEDURE
Around the World
NAME THAT
Celebrity
Celebrity
100
Legendary Experience Index is shortened to this term ___!
What is LEI.
100
To do something exceptionally well or to impress.
What is Slay/Slaying
100
This is offered to customers that allows their payments to be added to the end of their term.
What is a Payment extension
100
This great country shares its border with 13 different US states.
What is a Canada
100
This singer just dropped the name and visuals to her 12th album.
Who is Taylor Swift
200
______ is the amount of times we should be mentioning the LEI Survey to customers.
What is Every time.
200
This one letter word is commonly used for a win.
What is W
200
IVR, OTP and MANUAL are forms of ___________. This procedure also shares the same word.
What is Authentication
200
This country is known for its beer culture, it has a wide variety of beers and breweries. They even have a whole month of celebrations in October around beer.
What is Germany
200
This actress played Eleven in the Horror Drama series Stranger Things.
Who is Millie Bobby Brown
300
What is the Highest score we can receive on a survey?
What is 10!
300
Sometimes meaning "Bro" this 3 letter word is used to describe close friends and family.
What is FAM!
300
"
I would like to inform you that your call will be recorded for training purposes; to enhance customer service, security and to confirm our discussions with you." is a verbatim for what procedure?
What is Call Handling
300
Called the Land of Smiles, this countries capital is Bangkok.
What is Thailand
300
This actor, famous for portraying iron man, will be returning to the big screens but as a villain
Who is Robert Downey JR.
400
This is something you should check before asking the customers to complete the survey.
What is their Email Address
400
Commonly used by Gen Z, this word is used when feeling jealous.
What is Salty
400
A customer has decided they can no longer afford their Vehicle/Loan and are looking to sell. When providing them more information you should have this procedure up.
What is Settlements/ Early Lien Release.
400
What country is this?
What is Spain
400
This Canadian Artist was the First artist to reach 50 billion streams on Spotify.
Who is Drake
500
This facial expression can be heard in conversation, even if it's not seen.
What is a Smile.
500
This word means a makeover or transformation from bad to good
What is Glow up.
500
Someone is calling in from a repair shop, they have one of our vehicles. They want to know what we want to do. You have the Abandoned/ At Risk vehicle procedure up. Before you proceed you must confirm if this has been received.
What is a Notice of Intent (NOI)
500
Their national animal is the unicorn. This country is known for inventing golf and raincoats.
What is Scotland.
500
This actor / wrestler actually started out playing football for the Calgary Stampeders
Who is The Rock.