Acceptable Proof
Which documents are acceptable for self-employed
Business License, Business Accts. Receipt, Tax return and FEI number
W-2 is it enough
False
What do we need to look out for when reviewing information
Pay attention to filled date and the most recent days period employer
How many days are claimants provided to submit documentation required?
5 business days
PEGA
Is the federal employer identification number or license is enough proof of employment?
Yes
We can edit notes once submitted already
How many days does a claimant has when filing a claim for PUA on or after January 31, 2021?
21 days
How does claimants send required documentation
Fax or uploading
What correct process do agents follow when unable to reach the claimant by phone or email?
Generate the fact-finding in CONNECT
Complete in PEGA Contact Attempt claimant unreachable.
When other person answering the phone what due process do agents need to follow
Indicate to don't answer the call to be able to provide with a voicemail
Do agents need to use identifiers
False
When did the continued assistance act determined you must provide proof of employment?
December 27, 2020
Which system would you use to begin a case?
PEGA
Is an affidavit a valid proof
Yes
Is a timeframe indicated when leaving a voicemail?
No
If PUA claim is filed prior to 11-02-2020 how many days are provided?
30 days
What process is to follow when claimants upload on to DEO?
Review documentation if they are not relatable issue, incomplete or none acceptable documents
Where in DEO connect would you verify the documents the claimant uploaded?
On the Fact Finding Summary on DEO connect
When to click NO on claimant information section
When no documents are attached to POE issue in Connect
FF gathered by CB
False
How many days the claimant have if the filed a claim on or after 11/03/2021 but before 01/31/2021
90 days
What is the correct process to follow when claimants denies to provide corresponding information
Provide the claimant with 5 business days and advice claimant with consequences when not
What format do claimants use to upload documentation