Values
Excellence
We are relentless in our pursuit to be the best
Timeliness
I am on time
Magic and Logic
SFR
Service Failure Recovery
Mission
to design and deliver epic interactive experiences for every single guest
Passion
We love our guests, our brand, and our games
Professionalism
I am professional
Game Guide
Empathy and Expertise
PICTEG
Passion, Integrity, Creativity, Teamwork, Excellence, Growth
To define and dominate the escape game industry and disrupt the world of entertainment
Growth
We believe in expanding our business and developing our team members
Preservation
I preserve the production
GES
Hospitality and Service
LEAD
Listen
Empathize
Apologize
Do More
Create barriers
Guard
Creativity
We are always expanding the boundaries of what is possible
Respect
I respect everyone
Trainer
treaty and tools
GES
Guest Experience Specialist
Make it happen
Guide
Teamwork
We can best accomplish our goals by seflessly working together
Guest
I honor every single guest
TL
hard skills and soft skills
ADAPT
Assess, Defuse, Authorities, Protect, Tell
1st step for delivering epic
discover what the guest wants