Culture
Listen, Empathize, Apologize, Do More
What are the steps for Service Failure Recovery?
Black pants, a TEG shirt, and your Lanyard.
What is TEG uniform?
The first step of an Intro
What is asking Discovery Questions?
Must be completed before or after a game rest
What is the ESG?
Our Mission Statement
What is To design and deliver epic interactive experiences for every single guest?
Magic and Logic
What is the overall bicycle approach?
A doctor's note that excuses you from work and states when you can return.
What is needed when calling out for a sickness?
MM-PPP-RR
What is Memorable Moment, Picture, Pockets, Preview, Replay, Review?
The Game Guide bicycle approach
What is Empathy and Expertise?
Our Vision
What is to define and dominate the escape game industry and disrupt the world of entertainment>
1. Discover what our guest wants
2. Serve them politely, enthusiastically, and efficiently.
3. Go above and beyond
What are TEG's Steps for Delivering Epic?
Quick conversations with a leader who delivers feedback to expedite your growth.
What is a coaching moment?
The most important step of the outro
What is the GES Hand-off?
Steps for an effective outro
What are memorable moment, picture, pockets, preview, replay, review?
Our 6 Values
What is Teamwork, Excellence, Growth, Passion, Integrity, and Creativity?
-Proactively looking for ways to serve teammates and guests
-Deflecting credit and accepting blame
-Making it happen instead of saying 'no'
-Focusing on the positives in all circumstances
What are signs of a Cookie?
Second level disciplinary action and much more serious in nature.
What is a write-up?
When right now replay is available at 40%
When is Monday-Thursday?
Guest mindsets
What is Optimist, Skeptic, Enthusiast, Win at all Costs, and Purist?
Our Integrity sentence
What is 'We endeavor to honor God through hard work, honesty, fairness and generosity'?
-Hoards information
-Blames policies, rules, or supervisors
-Uses "Teacher Tone"
What is Guard behavior?
TEG's 9 Mission Essentails
What are I promote a positive atmosphere, I am professional, I stay relevant, I share my location, I keep it clean, I preserve the production, I am on time, I respect everyone, I honor every single guest?
Step in the outro that allows team members to build on the fun and develop better relationships with the team
What is Memorable Moment?
Steps for an effective Intro
What are asking discovery questions, courtesy storage, collecting names, collecting clues, and playing the mission video?
Our 6 Value Sentences
What is Passion "We love our guests our brand and our games" Teamwork "We can best accomplish our goals by selflessly working together" Excellence "We are relentless in our pursuit to be the best" Growth "We believe in expanding our business and developing our team members" Integrity "We endeavor to honor god through hard work honesty fairness and generosity" Creativity "We are always expanding the boundaries of what is possible"