Competitors
The name of this competitor equals 64
8x8
What does PBX stand for?
Private Branch Exchange
is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
What is auto receptionist or call tree
This value is the result of being able to deploy, manage, change without the use of a lot of resources
What is ease of use or simplicity
How many different communication tools do you toggle between on a given day? How do those tools integrate with each other?
This competitor acquired Broadsoft in 2018 to offer cloud PBX
Cisco
What does POTS stand for?
Plain Old Telephone Service
This feature places incoming calls in line to be answered while extension users are busy with other calls. The calls are distributed to the next available extension user in the order received.
Call Queue
This value is the result of using and paying for 1 unified tool opposed to several
What is consolidation
Where can I find sample phone / UCaaS questions?
Guru
The top complaints from this competitor's customers are: they don't offer mix-and-match pricing, mobile app is sub-par, and there are separate apps for chat, vid, phone
RingCentral
What does UCaaS stand for?
Unified Communications as a Service
This feature allows you to access your phone system from your computer. It's called a 'x' phone
what is soft phone
What’s the process for provisioning or de-provisioning phones when someone leaves or joins the company?
What is a situational question
This is a group of competitors that still have hardware onsite making up their phone system
on premise
What does DID stand for?
Direct Inward Dialing
When turned on, this feature has your cell phone, hard phone, and soft phone all ring at the same time
What is simultaneous ringing
This value is the result of updates happening in the cloud opposed to on physical hardware on-site
What is less maintenance costs, resources, future proofing, moving to the cloud
How do field employees stay connected to customers, prospects?
What is a Situation Question
This is a way to combine your existing PBX infrastructure with cloud functionality. What is it called?
Hybrid PBX, Hybrid-Hosted PBX
Session Initiation Protocol
Opposed to a DID, this allows employees to make and receive internal calls but not dial externally
What is an extension
This value is the result of calls being able to roll over to cell phones in the case that the internet goes down
What is disaster recovery
How much time would you save if you could manage all your communication tools from a single dashboard?