ACCOUNTS1
What account is our free account?
Smart Checking
When opening a preferred savings, what does the customer need?
$1,000 new money.
(a) When and (b) up to what amount can tellers and/or PRBs sign Cashier’s checks?
A) After 180 days of employment
B) Up to $2500.00
$12,000 dollars
True or False:
If someone comes in and wants to wire $100,000 but does not have all the wire instructions, and has to keep making phone calls, or wants the wire to be sent asap. You can process the wire without further questions.
False- because the person should have all the wire instructions, and the person could also be being scammed. You should always ask more questions if someone seems off or on edge.
What is the minimum to open a Dream Builder account?
$25.00
owner/signer
If a teller and/or PRB offage occurs, when must a Teller Difference Report be completed? Who must receive and/or sign the report if the offage is over $100?
Teller and/or PRB Differences of $20 require a report be completed the same day as the offage.
If the offage is over $100 the Teller and/or PRB, Supervisor, and Risk Manager must sign the report and Internal Audit should receive a copy of the report on the same day as the offage
Payee, Cash, Responsible, and Returned.
If someone calls in and wants information about an account but cannot answer questions to verify their information. Should you proceed in giving information?
No- because the person on the other side of the phone could be someone else trying to get bank information. This could also lead to fraud if information is provided.
What are the HSA contribution limits for 2024?
Individual: $4,150
Family: $8,300
What is the limit of savings transfers online, before there is a fee?
6
true or false:
When Audit is here, and in your window, you should always no matter what, remain at your window.
True
Money bought from another teller does not need to be verified before putting it into your teller drawer?
False
What are two warning signs that someone is dealing with fraud?
-someone on the phone not telling someone why the need cash.
-If there's typos in an email
To close a CD before maturity, what is the fee?
Six months interest and a $50 penalty.
What are the current CD specials as of 1-4-2024, and what is the minimum balance?
11-month, 17-month and 23-month.
$1,000.00
What is your drawer limit (not on a tcr) Monday through Wednesday?
$10,000 dollars
When you receive a cashier's check in a deposit or for cash from a customer that exceeds $2,500.00 and is from outside F & M market area and not drawn on F & M bank, what do you do?
Fax or scan a copy of the check to Kent or Ashley (risk department)
If a robbery were to occur what code do, we use when making a phone call.
"Is Mr. Robinsons $50.00 account overdrawn?"
-Code 88 if it's not
what are the three qualifiers of the loyalty reward checking?
1- 20 point of sales
2- deposits of 25,000 or more between accounts
3- E-statements
What accounts require you to have E-Statements?
BUCKS BACK AND LOYLATY REWARDS
a) Who can cash a check payable to a business?
b) Can you deposit a check payable to a business into a personal consumer account?
a) no one; must be deposited
b) no; the check must be deposited into the business account.
What information is needed in the memo line?
First and Last name of the person conducting the transaction.
During a robbery, what are four things to remember?
-Remain calm and do as instructed
-Activate your silent alarm
-Try to include "bait back" in the money
-Memorize characteristics and features about the robber