GAS EMERGENCY
Gas Smell / Gas Leak / Hit Meter ...
What is Gas Emergency Symptoms
Raptor
What is Bird of Prey
263 + Tax
What is the fee for the Meter Test
Gas Order Without Address
What is GOWA
**TEMP MED UTILIZE**
What is the alert added when customer calls stating needs power due to life sustaining equipment in home
Unsafe condition arises that could adversely affect the normal and safe operation of a gas distribution
What is a gas emergency
SIO
What is a Service Investigative Order
Questions to determine whether a utility bill is a "true high bill"
What are "High Bill" questions
Trouble Order Without Address
What is TOWA
30 days
What is time frame temp alert stays on account
Must be read to customer on every Gas Emergency (exception 911 dispatch)
What is the gas emergency script
Did you see or hear anything / Are you neighbors out / Have you reset your main breakers
What are the questions that need to be asked on electric emergency orders
78°
What is the recommended setting for your thermostat during the summer time
Streets that intersect and run perpendicular
What is major cross streets
Account notebook , Alerts Tab
What is the process(clicks) to get **TEMP MED UTILIZE** alert added to account
Dispatch or On Call Tech
Who must be contacted on every emergency call
Electra OMS
What is system the used to place emergency orders for Gas and Electric
Tool used to break usage monthly, daily, and hourly
What is the Interval Data Graph
330 Trouble and Gas Order Without Address
What is the business process in Athena
Only 1 for the life of the account
If there’s no one at the address, or no adult present, the meter will be turned off
What happens if no one is at the premise, or there is no adult present for a gas emergency
T-SRVC
T-EMRGCY
What are the different Trouble Symptoms FA Types
Process allows CSRs to access meters remotely for troubleshooting tasks
What is a MDM Read
305 Electra OMS (3.5 Locate a Customer Without an Address)
What is the business process to help with steps when an address is not available or located.
Pamphlet that has to be filled out to get alert added
What is Medical Device Alert pamphlet