E&O | Reformation
E and O stands for this...
When this happens, a VIN mismatch results...
The vehicle involved in the incident does not match any vehicle on the policy
What is the common use for the Policy Refresh button?
Updates policy information if none/incorrect selected
This letter is sent to the claimant when the insured, a Colorado policyholder, is only 50% liable for damages caused by the accident (Colorado is a Modified Comparative State)
What is Claimant Denial Letter
To start recording, you must right click and select these two commands...
What is START MONITORING and ANNOTATE
1
True or false: The rental contract is required when there is VIN mismatch involving a rented vehicle.
TRUE
True or False: Dual claims cannot be obtained via rekey claim form, they must be manually created as they must be assigned within your own team ?
FALSE- You are able to request a dual claim via claim form as long as you indicate in the notes section that it must be assigned to your team.
This is the negligence law in California
What is Pure Comparative
What is VERINT
If the insured and agent both agreed that the collision coverage was included at the initiation of policy but not reflected, E&O referral must be submitted for proper correction.
False-Reformation request must be submitted since it was an oversight by the agent
This is the most common type of VIN mismatch
Rental vehicle
True or False? You are able to request both Farmer's and 21st Century documents via Sharepoint Document...
False-21st Century Document Retrieval Only
This letter is sent to the claimant when the insured, a California policyholder, is 30% liable for damages caused by the accident (California is a Pure Comparative State)
What is Claimant Offer Letter
This is required for all recorded statements taken by Farmers representatives.
Permission / Scripted Disclaimer
What type of information must be submitted along with your reformation request?
Agent's contentions, customer contentions and requested coverage information
These vehicle types correspond to different statement requirements when there is a VIN mismatch...
Borrowed, rental, sold vehicle and test drive
This is where you go to submit a rekey request...
Farmer's page-under rekey claim form
We are required to add this language if we are offering GRP to the claimant.
What is Right to Choose Language
In this situation, recording is always advised, and may require pulling additional calls to on behalf on the insured...
Disputed coverage / policy features
When this action is taken, usually due to material misrepresentation, the policy coverage never took force.
Recission / Rescind
A statement from this person is required when there is a VIN mismatch for this vehicle type...
The owner of the borrowed vehicle
True of False: You must obtain approval by your supervisor before requesting a claim rekey
False. Approval is not needed for rekey request as must be justified by dual insured claims, companion claims or any situation where the policy refresh button doesn't allow you to change loss date, vehicle type or proper policy.
This letter is sent to the claimant when the insured, a North Carolina policyholder, is found 1% liable for damages caused by the accident (North Carolina is a Contributory Negligence State)
What is Claimant Denial Letter
It isn't necessary to record when one of these two criteria are met...
simple liability or when potential for subrogation does not exist