Communication
Communicate/listen
Professionalism
Listening
Etc.
100

What are 2 purposes of communication

Share info, build goodwill/image, build relationships, persuade, and entertain others.

100

Is there a difference between hearing and listening?

Yes, hearing is an innate ability and listening is a conscious action

100

What are ethics? What shapes your ethics?

Principles of right and wrong; personal experiences and environment

100

What is the most common form of communication?

Listening


100

Describe upward, downward, and lateral communication styles.

Upward: Teacher to principal, lateral: teacher to teacher, Downward: Principal to teacher

200

What is casual sharing of information with no customs or rules of etiquette?

Informal communication

200

What is goodwill in business?

Having a positive attitude towards others

200

What is etiquette?

Rules or behavior for a particular place or situation.

200

What type of listening is used when trying to remember a message

Active listening

200

What is the 1st step in identifying guidelines for team success?

Idenitfy the goals and determine tasks

300

What is a barrier to communication?

Anything that prevents clear, effective communication

300

What is a multinational company?

Company that operates in multiple countries EX Pepsi

300
What are 3 examples of nonverbal symbols?

Body language, touching, personal space

300

What are three types of listening?

  • Casual, Active, Informative, Evaluative, Emphatic, Reflective
300

What are 2 characteristics of a standout team member?

  • Focus on team goals, reliable and responsible, contribute ideas, find roles to fill, supportive of team members, keep team affair private, dont take criticism personally
400

What is business communication?

  • Sending and intepreting messages related to a company
400

How is the internal communication barrier….educational background…a barrier?

  • People may feel they do not have to listen to other because they do not have the same education level.
400

What are 3 indicators of having a professional attitude?

  • Keep an open mind, refrain from making judgements, be slow to take offense, do not make assumptions, give others the benefit of the doubt
400

What are two barriers to effective listening?

  • Attitude about the topic, Attitude about the speaker, differing opinions, Assumptions, Environmental Distractions
400

What factors should be considered when hiring?

  • Merit based; background, education
500

What are the 5 parts of communication process

Sender, message, channel, receiver, feedback

500

 When does cross cultural communication occur?

  • People from different cultures share messages
500

Provide an example of how customs/etiquette differs from U.S. to a different country.

  • Americans are punctual on time where some countries are not.
  • In foreign countries, people take time to eat
500

What are does self confidence mean and how does it affect a person?

  • Belief in self/abilities; allows a person to believe they can achieve goals
500

What are the first 3 problem solving steps?

Identify the problem, and describe the effects of the problem, brainstorm solutions

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