Pladmin
When actioning negative feedback, what link do you need to include when updating the feedback on the platform?
Aircall Link
When a school rep pushes back with reasons they don't want to increase the amount they use Zen, what is this called?
Objection
Before CLMing an educator to a school/school rep, what do we want to ensure is clean, polished, and descriptive?
Educator Profile
What do you need to open and start as soon as you find out about an educator's injury while working?
Zen Educate Injury Reporting Form
In Phase 1 of a student safety concern, what is the FIRST thing we need to do?
Secure the platform
(cancel bookings, set to negative)
Whenever you get any new information about an educator, whether it be an update to preferences, location, matching, etc., where should you always record that information?
Candidate Notes
If a school has no current long-term openings, what might we want to pitch to increase the total days in the account?
DS
(will take CLM)
When choosing educators to CLM, we want to ensure they have a lot of positive ______.
Feedback
If an educator is injured on the job, and states that they need medical attention, what should your first instruction be?
Call the True PEO nurses hotline
What document do we need to complete while we investigate a student safety concern?
Master Incident Report Form
On an educator's calendar, what should we always have them set so they are only receiving requests when they are able to work?
Availability
What is the key attribute of Zen that we try to "sell" to our school partners?
Value
What does CLM stand for?
Candidate Led Marketing
If an educator has to work early due to an injury, what do we need to check with the school?
If the school will still pay
If an educator is accused of vaping while on school grounds, what level of concern does this fall under?
Low-Level Concern
When booking a long-term job, after setting an educator to "Role Accepted", what do we need to do next?
Send Booking Confirmation
Before trying to "sell" to our school partners, what must we do first to get as much information as we can?
Discovery
A common type of CLMing is when we look to book someone in long-term who has only worked through ____ at the school.
DS
If an educator sought medical attention due to a work injury, what does Zen need BEFORE and educator can return to work?
Medical Reports
For an incident to be a Safeguarding Concern, what TWO things have to take place?
Suspicion of Abuse
Reported to a Third Party (Police, CPS, Board of Ed.)
Team Member
For a charter school that uses Zen frequently (30+ days per week) for DS, what pitch do we want to make to them?
Long Term educators
Future
What team must we notify if we need to pay an educator for a day they were injured? This includes the # of hours, the educator's rate, and the reason.
Finance
After completing an investigation for a low-level concern, what 2 people typically have the final discussion on whether the educator will continue to work with Zen?
Account Manager
City Manager