Agent Knowledge
What Line Of Business Is a Credit Check Required For?
Xfinity Mobile
How many attempts must an agent make to save a customer trying to disconnect?
3 unless refused.
What is the EDP cost of X1 Premier Pro TP?
$180.00
What are the names of the internet packages.
Performance Starter,Plus,Pro
Blast Pro and Extreme Pro
Name the 3 Stooges
- Larry
-Moe
-Curly Joe
What is included with the purchase of Home Security?
-3 Window sensors
-1 touchscreen
How many Packages offer Mobile Discount?
6
What is the speed of Extreme Pro?
400mbps
How many Packages come with 400 mbps?
6
What color is Jae's Xfinity water bottle?
Clear....Red?
Voice2Go works best with Xfinity Voice. What are the 3 features of Voice2Go?
-Video Calls
-Readable Voicemail
Where do you go in CSG to check to see if a customer needs a deposit or not?
What is the cost of an Xfinity camera for Home Security?
$199.95
Name the 2 billing cycles?
Permanent Billing cycle
Initial Billing
How many people saw Jae's ghost?
Comcast recently raised its Broadcast TV and Regional Sports Network fees from $14.50. What is the new fee that appears on customers bills?
$18.25
List the 4 S's in S4X
How much is the Xfinity Mobile protection plan?
$12/Month
What days cannot be the beginning of the billing cycle?
29, 30, 31
Who is shadier A2, Ebony, Jae, Farhiya, or Ricky?
Jae!!!!!!!
What is included with the purchase of Home Security?
-1 Motion sensors
-3 Window sensors
-1 touchscreen
-1 wireless keypad
What 3 types of information is included within the customer's account number?
-Region
-Area within Region
- Number of service locations within area
Name the 3 forms of information in the Billing System.
-Customer
-Comcast
-Financial
Name 3 countries you can call at no additional cost with Unlimited Voice
Hong Kong, Singapore, and South Korea, Canada, China, Mexico, Puerto Rico, US Virgin Islands, Guam, Saipan, North Mariana Islands, American Samoa
What is Jae's favorite candy bar?
Whatchamacallit.