CIM case
When must a service order be closed?
When the service order has been carried out in the respective turbines
In which phase of the CIM process is a solution developed?
The Improvement phase
Which document is not part of the CIM documentation package: CIS, DMAIC, TCC, TR
DMAIC
What is CIM an abbreviation of?
Continuous Improvement Management
How many CIM cases can be logged on a single service order?
Only 1 CIM case
In which document can you find information about a CIM case
The Case Summary
Must the financial handshake with the regions be carried out before or after the Functional Review Board presentation?
Before
How many phases are there in the CIM Framework and which?
4: Preparation, Root cause analysis, Improvement and Implementation
In which system can you find information about who is currently managing the CIM case?
In the CIM Portal
What is the 24hours and 10day rule about?
CIM case Yes / No (24h)
CIM case risk profile (10d)
True or false: Investments in tools purchase are (by default) covered by CIM Warranty during implementation?
False
What is the required failure rate for non main components and for main components for coverage by the CIM Warranty?
Non main components = Above 1 % in 5 years
Main components = 1 failure
What is the most expensive CIM case in LATAM the past 12 months measured on invoiced cost?
CIM 4271
Who are the key stakeholders in the CIM framework for service regions?
Key stakeholders include Regional Chief Technology Officers, Regional Engineering, and the Service Organization, who rely on information and solutions for CIM cases and Serious Incidents
Is there a forum, which the region can use for escalation of issues with a CIM case? What is the name of the Forum?
Yes, the CIM / Service Forum owned by Global Service, Operations Engineering, PROPA
What is the second most expensive CIM case in LATAM the past 12 months measured on invoiced cost?
CIM 5139
How does the CIM framework handle old or legacy turbines?
CIM cases that are not solved by the CIM framework for old or legacy turbines are handled by the Service organization