Communication Basics
Yardi
Customer Experience
The Maple
Random
100

This is the least important part of in-person communication.

What are Words?

100

Family and friends of residents are registered as this in Yardi

What are Guests?

100

What is the name of the tool we use to survey Residents and measure the customer experience

What is Qualtrics?

100

This train station is accessible within 15 minutes of The Maple

What is King’s Cross St. Pancras?

100

Maggie's first role with Related Argent was this?

What is Facilities Manager?

200

Residents access Rent Cafe using this information

What is their email address?

200

Concierge are not responsible to enter these into Yardi

What are packages?

200

This does not necessarily equal good customer service 

What is agreeing?

200

The Maple sits within Brent Cross Town which has this number of acres of parkland

What is 50?

200

Before working at The Set, Abraham worked at this NYC building

What is The Sierra?

300

How you say something is more important than what you are saying is an example of this.

What is your Tone of Voice? 

300

Communications created by concierge to alert Management of situations that occurred during shift?

What are incident reports?

300

This is the service commitment created by Michael Herrington for Related Argent

What is "Whatever it takes"?

300

The Outdoor terrace at The Maple is located on this floor

What is the 8th Floor?

300

Gina does not like flying with this colleague

Who is Ken?

400

Understanding and sharing the feelings of the customer is the definition of this.

What is Empathy?

400

The name of the Yardi instance that the Maintenance team utilizes

What is Maintenance IQ?

400

Even when you know you are right, you should focus on this

What is The Solution? 

400

This is the name of the co-working space at The Maple

What is the Nook?

400

She is the Leasing Manager for The Maple and Author?

Who is Sakina Murtaza?


500

This pleasant gesture can be seen in person and even heard over the phone 

What is a smile?

500

Someone who comes to the building to provide a service is registered as this in Yardi

What is a visitor?

500

We never quote these two words when addressing a resident issue

What is policy and procedure?

500

This is the cost of a monthly car parking space

What is 200 a month?

500

She is the new BtR Director for Related Argent

Who is Leslie Roberts?

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