If a client is going for 2 minutes on Bodyweight AirSquats and doesn't have any weights, what should we do to increase the intensity?
Terry wants to put her package on hold because she's going to be on vacation for 2 weeks. How do you respond?
You let her know that her sessions are going to stay in her account and she can absolutely use them when she returns! No need to go on hold :)
Investigate as to why the workout card isn't complete. Complete the workout card. If it isn't complete, submit a request.
When are 5 Opportune times to ask for a referral?
In the intro, at the client's 3rd workout, during moments of magic (client met a goal or milestone), when the client mentions anyone in their life, after a positive check-in survey or positive feedback
What are the 3 Primary Colors?
Red, Blue, Yellow
What should be the warmup for a SuperSlow workout?
The first several repetitions of each exercise serves as the warmup for that exercise
What are the aspects of The High Five for delivering World Class Customer Service?
A. Physical Appearance
B. Proactive Customer Service
C. The hello-goodbye
D. Immediate Service Recovery
E. Positive Language – good lexicon
How do you update that a client has used a bonus session so it deducts from their pool of bonus sessions?
After completing and marking the appointment purple FROM the workout in the Workout Page, you select the box that says "Use a bonus session for this session"
A client from in studio reaches out to you because they haven't been training all last year due to the events. How do you get them scheduled?
Find a time that works for them, put them in as a Demo session and alert the trainer via email you've placed that person on their schedule if you don't use your schedule.
Which of our world's oceans is the biggest?
Pacific
Matt would like to increase his strength and the weight he can squat. However, when you increase the weight, he experiences knee pain. What steps and proper adjustments would you make to help Matt achieve his goals and muscle success on air squats? (5 Part answer)
1) Adjust his stance and foot placement
2) Ensure Matt is engaging his Gluteus Maximus prior to starting the positive phase
3) Remind him to press through his heels.
4) Ensure that his back is flat, and he isn’t hunching
5) Shorten his range of motion
What are the steps of Immediate Service Recovery?
You are expected to lose 3 clients this month. What can you do to offset the negative loss?
Try to retain the clients as much as possible. Restarts and Referrals
Your client Linda says that her friends can't afford us so she hasn't told anyone about us. What is your response?
Linda, Linda, Linda, LISTEN, Linda. Everyone can afford free! Their first session is free because they know you! After that, they can decide to make it a priority if they want to, like YOU did!
What Regions do we have right now?
East Bay
Peninsula
San Diego S. OC
Los Angeles N. OC
Chicago
Dallas Fort Worth
Houston
Philadelphia
DC
Virtual!
What does FAST stand for if a client is having a stroke?
Face Drooping
Arms weakness
Speech Slurred
Time to Call 9-1-1
What is NPS and what is are the categories on the scale?
Promoter: Happy client/raving fan/referral candidate – Gave a score of 9/10
Passive: Indifferent client/doesn’t really love our workout or hate it – gave a score of 7/8
Detractor: Unhappy/unimpressed client – gave a score of ≤6
These 3 categories comprise the: NPS or Net Promotor Score
Billy texts you on the day of his session that he was kicked by a kangaroo 2 days ago and can't make it for his session today. You do what?
Offer your sympathies, try to reschedule him, if you can't he is marked as a green - late cancel charge.
What is the exact Definition of Exericise?
Exercise is a process whereby the body performs work of a demanding nature, in accordance with muscle and joint function, in a clinically-controlled environment, within the constraints of safety, meaningfully loading the muscular structures to inroad their strength levels to stimulate a growth mechanism within minimum time.
Promoter: Happy client/raving fan/referral candidate – Gave a score of 9/10
Passive: Indifferent client/doesn’t really love our workout or hate it – gave a score of 7/8
Detractor: Unhappy/unimpressed client – gave a score of ≤6
These 3 categories comprise the: NPS or Net Promotor Score
When is the appropriate time to let someone know about their renewal?
10 sessions for twice a week
5 sessions for once a week.