Comm & Listen
MBTI
Feedback
Thomas Kilmann
EQ
100

What needs to come down before you can have a rational conversation

Emotion

100

This pair relates to where we get our energy

EXTROVERSION, INTROVERSION

100
receiving feedback by saying this can change your life

"thank you I need to think about that"

100

Describe antecedents or precursors to conflict

Conflict likely situations that you can anticipate and mitigate thereby preventing conflict in the first place

100

explain why we say we are hardwired to respond emotionally first

All impulses travel first through the emotional center ob brain, the amygdala, before reaching rational place

200

Most people listen with the intent to do this

Reply

200

This pair relates how we move through life

Judging and Perceiving

200

Using the sandwich method for feedback according to Kevin treats people like what

dogs

200

In this conflict handling mode I get a little and you get a little, and we both give something up

Compromising

200

What are the 2 personal competency of EQ

Self awareness, Self management

300

We develop these from the moment we become a conscious human being

Filters

300

The person upon whom Myers and Briggs work was based

Carl Jung

300

The name of the piece of test equipment that allowed researchers to determine that saying "Can I give you some feedback" had the same effect in your brain as physically striking them

fMRI

300

Describe the concept of "saving face"

The ability to allow someone to feel that in a negotiation or compromise situation they did not walk away with nothing. Helps them retain some dignity.

300

What competency area did Hannah have to work on?

self awareness

400

What does BLUF mean and describe how to use it

Botton Line Up Front

400

This pair relates to how we take in information

Sensing Vs Intuition

400

Avoiding giving feedback becomes a _______ that needs to be broken

Habit

400

List 4 of the factors to consider in deciding what conflict handling approach to use

How important, is it more important to one or the other, where does critical expertise lie, how much time pressure, how strong is the relationship (trust), how important is the relationship, is it a complex or simple issue

400

What competency area did Robyn need to work on?

Self management

500

what are the 5 levels of listening

Ignoring, Pretend, Selective, Attentive, Empathetic

500

Brendans MBTI Type

ESTJ

500

What are the 5 elements of SCARF model

Status, Certainty, Autonomy, Relatedness, Fairness

500

list what conflict mode each of the characters practiced

Brendan avoid, Robyn accommodate, Hannah compete, Len collaborate


500

What are the 2 EQ social competencies?

Social awareness, relationship management

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