General Communication
Body gestures such as facial expressions, body posture, and hand movements.
What are nonverbal Communication
A technique used for a patient jumping from topic to topic. It concentrates attention to a single point.
What is the therapeutic technique "focusing"
"Why did you stop your medications" is an example of this.
What is a "Why" question?
Used to prevent aggressive behavior, violence, and conflict.
What is De-Escalation
18-40 inches for communication
What is personal distance?
This Concept is the transmission of ideas between people.
What is "Communication"
"Where would you like to begin" is an example.
What is a "Giving Broad Opening"
The statement, "Everything will be fine"
What is False Reassurance
The first several encounters with a patient to establish trust and understanding.
what is establishing a rapport
0-18 inches during communication
What is intimate distance communication
The reason for approx. 80% of medical errors.
What is Miscommunication during patient handoff
This therapeutic technique is when the nurse repeats patient statements.
What is "restating"
Asking multiple questions at the same time.
What is "Excessive Questioning"
Only sharing patient information with those whom are caring for the patient.
What is patient confidentiality?
Example of arms across chest and slumped posture
What is body language/ nonverbals
What is Cultural Competence
Nurse to Patient: Can you tell me what the voices are saying?
What is encouraging description of perceptions
Nurse to Patient: "You're very young, here is some information on adoption"
Example of Giving Advice
Restating a message, generally in fewer words.
What is paraphrasing.
A conflicting message
What is an incongruent message
What is direct eye contact?
"Tell me more about that" is an example.
What is the Therapeutic technique of "Exploring"
The patients feelings are belittled.
What is minimizing feelings.
When the patient asks personal questions.
When you redirect a patient.
Process of communication by which a person reveals information about themselves to another person.
What is Self Disclosure