Hope Gas stuff
If service has been off for more than 10 days this is how we will process the turn on.
what is a move in turn on
What is occupied and vacant
This is what BP stands for.
what is Business partner
This is what CRM stands for.
What is customer
This is the home screen for the SAP-CRM system.
What is identification
This is the team the customer needs to speak to get service restored after they had made repairs to their damaged service.
What is dispatch
This is how we can turn gas off in an emergency situation.
This is the system that we use to pull up and send bills from.
What is unity client
The security deposit is based on this.
What is the last 12 mouths of usage
We schedule a transfer for this time.
What is All day
This is the minimum amount a customer would owe to get service turned back on.
50% of the total balance+ 30.00 reconnect fee+ a Security deposit
This is what we request if a customer cannot be verified by Experian
What is front and back of the ID and copy of lease or proof of purchase
This is the information we must Verify before we help a customer
What is 1st and last name, full-service address, account number, last 4 of SSN, phone number and email address
We use this to file claims for customers
What is the shared excel claims form
Customer can have this many installments plans
what is 2 installment plans
A customer calling in to stop service with a balance has this option to pay off the balance with this option
a max of a 6-month installment plan
These are the ways a customer can receive a medical certificate
What is email, fax, and mail
This is the fee to turn on or transfer service
what is 30.00
This is the fee for using a card over the phone for Residential customer s
what is 1.65
You can process a refund through this process
What is a BPEM
TRIPLE POINTSSSSSS BONUS IF YOU GET THE QUESTION RIGHT!!?!?!?!?!?!?! SEE BRANDON FOR DETAILS
DID YOU GET IT RIGHT?
These are all the way our customers can pay
What is the IVR, Website, mail, bank bill pay and in person at authorized payment locations
FOR TRIPLE THE POINTS SEE BRANDON FOR THE QUSTION IT JUST MAYBE THE HARDEST QUESTION YOU EVER ASKED FOR......... OR YOU CAN JUST TAKE THE 500 POINTS IT IS UP TO YOU TEAM TO DECIDE
I hope you make the right decision