Bedside Shift Report
Intentional, Purposeful Care
Joy at Work
Patient Experience
Did you know?
100

This is where Bedside Shift Report occurs.

Where is at the bedside?

100

Patient's press this when they need our help.

What is the call light?

100

We do this when we pass someone in the hallway.

What is smile, make eye contact and offer a greeting?

100

What does AIDET stand for?

A - Acknowledge 

I - Introduce

D - Duration

E - Explanation

T - Thank you

100

This is the name of our SWWI Chief Nursing Officer (CNO).

Who is Jason Fratzke?

200

We do this when we speak positively about other staff, providers and departments to help put our patients at ease. 

What is "manage up"?

200

This is our primary value and is an important reason to provide intentional, purposeful care.

What is the needs of the patient come first?

200

This acronym represents our values.

What is RICH TIES? 

200

This is the most important thing patients want us to do when they have a concern or complaint.

What is listen?

200

This is approximately how many Press Ganey surveys were completed by SWWI patients in 2018?

What is about 25,000 surveys?

300

We use these types of questions when we want to find out more information from the patient?

What are open-ended questions?

300

These are the 4 P's.

What is pain, potty, position and personal belongings?

300

We learned these words as children and they are still important to use today.

What are please and thank you? 

300

This is one of the key drivers of our patients' satisfaction in the hospital.

What is nurse communication?

300

The Mayo Clinic 2030 strategic plan centers around these 2 words.

What is BOLD. FORWARD.?

400

We use this skill to show compassion when our patients express concerns.

What is empathic communication?

400

This is something that patients what to know about, that we often don't know the answer to, we usually don't have control over it and we never seem to have enough of it.

What is time or duration?

400

The Mayo Clinic CEO who wants to create a culture of joy in the workplace.

Who is Dr. Farrugia?

400

We can use this teaching method to verify a patient's understanding of their discharge instructions.

What is teach back?

400

This is the hot food special in the Market Place on Tuesday's.

What is Taco Tuesday?

500

We discuss this information with the patient throughout their stay to prepare them to go home.

What are discharge instructions?

500

This is when we do intentional, purposeful care.

What is whenever we enter a patient's room?

500

We choose this every day and it affects our outlook.

What is our attitude?

500

This is who owns the patient experience.

Who is everyone?

500

This is the name of the regulated survey that is standardized across all hospital systems in the United States.

What is HCAHPS?

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