People in Tillster
Who is the Chief Technology Officer • Executive? Hint: You may engage with him on P-1 War Rooms time to time or you may have to cover a product escalation or an RCA Postmortem meeting with him.
Who is Kamran Izadpanah
This is the global leader in powering digital ordering, delivery, couponing and loyalty solutions, across web, app, kiosk and call center platforms. Enabling nearly 50 million digital orders per year, it offers integrated marketing and data mining, including proprietary AI and machine-learning tool.
What is Tillster
This customer is a fast-casual restaurant chain that serves smoothies, wraps, sandwiches, and flatbreads. The chain's mission is to inspire a healthier lifestyle by offering nutritious food and drinks in a tropical setting.
What is Tropical Smoothie Cafe
If a Technical Support person has an issue that comes in, is not sure but believes it to be significant to the store, they should do what?
What is Kick Off the P-1 Process in the Slack Channel to execute the Pager Duty. Be sure to run the playbook!
What does this acronym mean: SITREP
What is Situation Report.
Often fabulously used by Sr Manager Cisco Luevanos
Who is the Sr. Manager, Service Delivery • Operations? Hint: You likely see her involved in installations and setting up a site survey or the start of an install process.
Who is Mindy Daly
This product is a tool that helps restaurants manage delivery orders: Control orders, Assign drivers, Update zones
What is Tillster's Delivery Manager
This customer is an American multinational chain of ice cream and cake specialty shops owned by Inspire Brands. It was founded in 1945 by Burt Baskin and Irv Robbins in Glendale, California. Its headquarters are in Canton, Massachusetts, and shared with sibling brand Dunkin' Donuts.
What is Baskin-Robbins
The customer submits a menu request for 3 weeks from now to use.
What is P-3
Urgency = L
Impact = L
What does this acronym mean: RBI-BK or commonly known as BK
What is Burger King
Who is the Director, Procurement and Logistics • Finance & Administration? Hint: You likely must work with him to get hardware dispatched.
Who is Todd Price
This product is a digital display that shows the status of orders for customers and delivery drivers: Order status, Order information, Fulfillment time, Order organization, Integration, Scalability, Customization
What is Tillster Order Ready Board
Founded in 1954, this customer is the second largest fast food hamburger chain in the world. The original Home of the Whopper, their commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for 70 successful years.
What is Burger King
A customer reports that their online ordering is having declines for each order
What is P-1
Urgency = H
Impact = H
What does this acronym mean: RBI-PLK or commonly known as PLK
What is What is Popeyes Louisiana Kitchen
Who is the VP, DevOps & Cloud Engineering • DevOps? Hint: You may encounter them on a P-1 War Room call.
Who Is Jim Reed
What Tillster product comes with notices about PinPad Errors, Kiosk offline errors, Printer Paper Errors, and can be often noted physically by flashing Red light on the Kiosk?
What is Proactive Alerts for Kiosks
Founded in New Orleans in 1972, it has more than 45 years of history and culinary tradition. This customer distinguishes itself with a unique New Orleans-style menu featuring spicy chicken, chicken tenders, fried shrimp, and other regional items.
What is Popeyes Louisiana Kitchen..."Popeyes"
A kiosk is showing "pay at the counter" but this is not desired
What is P-2
Urgency = M
Impact = M
What does this acronym mean: RC
What does this acronym mean: Raising Cane's Restaurants
If Ramakrishnan Jayaraman is the Technical product owner for Kiosk, who is his partner for the scope and product pathway? VP, Product - On Premise • Product Management name. Hint: You may encounter her with “ProActive Alerts” program.
Who is Caroline Soper
What Tillster leading product comes with Single Sides, Wall Mounts, Double Sided and Counter Top models?
What is Kiosk
This customer is a restaurant company that has ONE LOVE- quality chicken finger meals. They are known for its great crew, cool culture, and active community involvement.
What is Raising Cane's Restaurants
Entire stores Kiosks are not operational.
What is P-1
Urgency = H
Impact = H
What is the CRM that Tillster uses for managing customer information and servicing customer needs?
What is Salesforce.
It is the SSOT (Single Source Of Truth) for all customer information used in Technical Support.