Marketplace Connection
When manually adding a marketplace, do we need to ask the seller for the marketplace name?
No.
Name the main reason an SCI email invitation would not be accepted automatically in our system?
The SCI email doesn't have a 2fa. You would need to reassign the email address if this happens.
You manually accepted the invitation for the .com marketplace. The customer then tells you they also want the invitation accepted for their connected .ca and .mx marketplaces, what is your next step?
Once you accepted the invitation for the .com marketplace, all of the marketplaces in that region (.ca and .mx) should already be accepted. But, you will need to manually accept the marketplace in SLAPI.
How often does the Auth Token expire?
Annualy
Who is the founder of Seller Labs OR XC?
Brandon Checketts
Yury Zaytsev
What is one reason that would prevent someone from adding a marketplace themselves?
They are not using the main account holder log in credentials on Seller Central.
Why would two marketplaces in a single sellers SLAPI have the same exact same SCI email?
They are in the same region (i.e. North America, Europe)
If a seller wants to track keywords and products in Scope, what permissions do they need to give us inside Seller Central?
None!
A seller has the marketplace named "Peanut Butter Treats". If the "Peanut Butter Treats" marketplace is in multiple countries within the same region, do those marketplaces have the same Auth token?
Yes.
How long is a sprint?
2 weeks
What are four things a seller can do with just a connected marketplace (no SCI)?
1. Send messages if FBA
2. MFA (shipped trigger only)
3. Products Table should populate with most product data
4. Track product reviews.
List the permissions that we need for the Communications Center?
1 Bonus point: View, Edit, View/Edit
Manage Orders- "View"
Feedback- "View"
A seller is not seeing their Buy Box Percentage on their Products Table. What do you need to do?
Escalate for a Traffic Scrape
When the Auth Token is expired, what does the seller have to click on to update this?
Click Enable on the far right of the (Full MWS access) row.
What year was Seller Labs founded?
2013
When should we manually connect a marketplace for someone?
When they are with an agency.
List the permissions asked for the Advertising Center.
1 Bonus point: Why do we ask for these?
1 Bonus Point- View, Edit, View/Edit
Campaign Manager - View and Edit
Product Ads Performance Review- View
We ask for these so we access their campaigns inside Seller Central so we can troubleshoot campaign issues ourselves.
Why would a customer have multiple Seller Labs listed in "Current Users" in their Seller Central Account?
SCI invitations email had been reassigned, and they did not remove the older email when they added the new one.
Can a seller manually revoke Auth access? If so, why would a seller manually revoke access?
Yes; So SL no longer pulls in any more of their data
Name at least 2 people on the Seller Labs leadership team + their titles.
Hank - CEO
Katie - VP of Product
Rebecca - VP of Client Services
Mike - VP of Sales
Jeff - VP of Marketing
When manually adding a marketplace that is already connected to an older account, how can you find the older account?
Search for the merchant/seller ID in FBG admin.
List the permissions that we need for the Products Table?
1 Bonus point: View, Edit, View/Edit
Business Reports, Sales Summary - View and Edit
Fulfillment Reports- View
A customer has send the invitation to complete SCI and was able to set the permissions. You have confirmed everything is set up on your end. Why would the Connections page still show that this needs to be completed?
No scrape has been done yet on the account
If an Auth token is expired, what are two things you will not see in someone's SL account?
No new data on the PRO dashboard
No new orders on Bulk Events
Messages not sending
Seller Labs has 4 pillars that we stand by. Name 2 of them.
People, Customer Success, Innovation, Customer Success