Foundations
Who founded Tock and what restaurant group were they affiliated with?
Nick Kokonas and The Alinea Group
Bonus points -- Brian Fitzpatrick was the CTO
When would another venue be shown on a venue page?
If it was a part of a group who opted into have other partners be listed on the page.
False!
What colors are guest and visit tags?
Guest tags - orange
Visit tags - purple
True or False - you can exempt specific experiences from pacing limits
True!
Built Tock to Go and only charged 3% for restaurants.
How does a business add accolades/awards to their page?
What are the four types of experience set-ups?
Free/standard, deposit, credit card hold, pre-paid
True or False - you cannot assign servers to sections, you can only assign them to specific tables
True
What's the longest one schedule can last?
365 days
What is the difference between Slot-in-Flex and Multiple Experience Tables?
Slot in Flex allows for specific availability on a table, where MXT allows for having multiple experiences offered on a single table
What are the three types of widget options?
Search, list all offerings, experience specific
What guest communication is not customizable?
Reservation confirmation SMS!
When booking a reservation, what is the unique identifier for the guest?
A partner has a special dinner that they're offering for one night only. How do they adjust their schedule, but not impact other dates?
Create a Special day!
What are two things you can do in the Slot configuration that you cannot do in Flex?
- Allow for different pricing within an experience
-Change party sizes in service
Name three marketing integrations - making it easier for guests to book!
Reserve with Google
Meta-
The Infatuation-
Michelin-
Wine Enthusiast-
What options are a good use of Menus & Add-Ons:
- A: I want guests to select their dessert option for a prix-fixe ahead of time
- B: I want the guest to include the names of the other members of their party
- C: I want to give guests the option to purchase restaurant branded merchandise
- D: I want guests to select if they want to sit at a high-top or table
A & C
The host is booking a pre-paid reservation for a guest. The guest doesn't have their card on them to book the reservation -- what options does the host have?
What are the 2 ways that turn times can be customized?
Turn times can be customized by experience or by time of day
List two reasons why Tock wins
•World Class Hospitality Support
•Ability to clearly delineate offerings and offer multiple customized experiences
•Revenue generation tool
•Customization and Control
•Payment options (CC holds, deposits, full prepayment, custom charges, variable pricing, add-ons)
•Data/ smart groups (esp. for wineries)
Provide 3 ways of how you can customize a venue page?
Banner Images
Business Description
Accolades
Alerts/Special Announcement
Search widget
Virtual storefront
Experience Images
Seating Areas
Online waitlist
Private Events Inquiry Link
Partner pages
Describe two ways you could limit visibility for a specific experience?
(meaning it's not visible to the general public (venue page, home website widget, RWG) but is still bookable inventory)
Change to a private link or visibility for a specific guest group
Share 3 actions that can you do on the Timeline tab, that you can't on Service?
Book parties across multiple tables, adjust pacing, block and unblock tables/sections, manually alert the notify list
How would you describe Multiple Experience Tables to a prospect?
Something along the lines of: the ability to offer all of your offerings without worrying about overbooking/or restricting your inventory
You can sell your chef's menu alongside your standard dinner reservations -- and each can have their own availability settings.