Menu Knowledge
What is provided with a loaded baked potato?
Butter, sour cream, cheese, and bacon
What does HEART stand for?
Howdy, Engage, Arrive, Respond, Thank You
What is provided with every single order?
Bread and plasticware
What is our mission statement?
Legendary food, legendary service
Who was our founder?
Kent Taylor
How many chicken critters come in a dinner? Kids meal? Family Pack?
7, 4, 24
How long should a guest stay on hold for?
What comes with all family packs?
What does G.R.O.W. stand for?
Guest right of way
Who is our current CEO?
Jerry Morgan
What size sirloins do we offer? Ribeyes? Filets? NY Strip?
6, 8, 11, 16. 12, 14, 16. 6, 8, 3 oz medallions. 8, 12, 16.
What are the characteristics of Engage?
Knowledgeable, passionate, care/concern
How should orders be packed?
Hot with hot, cold with cold.
What is 10-4?
Within 10 feet: Acknowledge (smile, wave , ect.)
Within 4 feet: Speak (say hello, ask how they're doing, ect.)
When and where was the first Texas Roadhouse founded?
Clarksville, IN in 1993
How many ounces come in a boneless wing app?
8 ounces
What are the characteristics of Arrive?
Proud, present, attentive
How do we handle dine to donates?
Put the receipt in the mailbox with the flyer or dine to donate written on the receipt.
What are the 3 categories of selling?
Suggestive selling, upselling, and sharing.
Which famous singer became an official partner of Texas Roadhouse in 2002?
Willie Nelson
Name all the made-from-scratch sides we offer.
(Hint: there are 17 items)
Baked potato, sweet potato, mashed potatoes, steak fries, buttered corn, steamed broccoli, steamed veggies, green beans, house salad, caesar salad, seasoned rice, sauteed onions, sauteed mushrooms, applesauce, chili, mac and cheese, and potato soup.
What are the characteristics of Thank You?
Genuine, memorable, grateful.
What is the most important question for our NPS score?
Based on this experience, how likely are you to recommend us to a friend or relative?
Name all the story points.
Fresh baked bread, fall-off-the bone ribs, ice cold beer, legendary margaritas, hand-cut steaks, made from scratch sides and dressings.
How many locations (within 10) does Texas Roadhouse have now?
872