Bike Angels
Bike Angel points earned = 6.
1 point earned from the origin station, 1 point earned from the destination station and x3 from this.
What is a streak?
A Community Pass is a discounted membership for these rideables.
What are shared scooters?
Equity programs are offered for this rideable program.
What is bikeshare?
This team handles non TBS Lyft Pink issues.
What is Customer Cares?
This is the tool we use for all resolution workflows.
What is Compass?
In TOM, when there is a positive score, no points are earned.
What is the Origin Score?
If a rider is interested in applying for a Community Pass, riders can go to this website.
This is where riders can apply for an Equity membership.
What is the City's bikeshare website?
This is the maximum length of a Classic bike free ride offered with a Lyft Pink All Access membership.
What is 45 minutes?
This tool houses all rider information (with the exception of Bluebike riders).
What is TOM?
This market only has 2 monthly reward options instead of the typical 4 monthly reward options.
What is BIKETOWN (Portland, Oregon or PXD)
If a rider application is approved, this must happen before they can purchase the free or discounted membership.
What is adding a new eligibility in TOM?
After an equity membership expires, this is what a rider must do to if they would like to participate again in the equity membership program.
What is re-apply for an equity membership?
This benefit allows members to extend member ride prices to 5 friends on an annual basis.
What is Ride Together?
To find out if a station was offline or online at the time of a docking attempt, we would use this tool.
What is AirContol?
In TOM, this is where you investigate if a Bike Angel is considered experienced, earning them 200+ points a month.
What is messaging history?
These are the 3 markets where a Community Pass is offered.
What is Washington, DC, Chicago, and Denver?
This piece of information is what Lyft reviews in order to approve or deny an application for an Equity Membership.
What is proof of enrollment in a government assistance program?
These are the 2 bikeshare markets where Lyft Pink All Access benefits are not available.
What is Bluebikes (Boston, BOS) and Capital Bikeshare (Washington DC, DCA)?
To save and close a ticket in Zendesk, you must apply the appropriate macro and then submit the ticket with this option.
What is Solved?