House-keeping
According to the audit, what is the minimum number of salt and pepper packets in the container?
6 each
What is the system that front desk uses to check-in guests?
FOSSE
What length of stay is Towneplace made for?
Long-term / 5+ nights
Who was the founder of Marriott?
J. Willard Marriott
How many nights do you need to stay to make Silver Elite status?
10
What order does the soap go in the shower?
Left to right:
Shampoo, Conditioner, body wash
Are guests allowed to pay with cash at check-in?
NO
What patio item does TownePlace offer that most hotels do not.
Complimentary grill
Who is the current CEO of Marriott?
Anthony Capuano
What Elite status offers a 4pm late checkout?
Platinum, Titanium and Ambassador
How many of each pillow type should be minimally put on a Queen bed?
2 feather
1 foam
What is the minimal information needed for front desk to forward a call to a specific room?
Room number AND Last name
What year was the first TownePlace Suites open?
1997
What year did Mr. Marriott get into the lodging business?
1957
What are the benefits for being a Platinum member?
List at least 3
complimentary upgrades
4pm checkout time
priority for early check-in
extra points or a welcome gift
48-hour guarantee
enhanced wifi
mobile key/mobile check-in
How many hangers need to be in each closet?
6 regular and 4 clips
According to the audit, how many cases per day need to be made?
4 per 100 rooms
What are some items that are offered in the borrow program at our property?
List 5
cards, uno, sorry, monopoly, scrabble, cook book, umbrella, dog bed, dog water bowl, grilling tools, rice cooker, crock pot, small blender, large blender, mixing bowls, casserole dishes, deep frying pan, large coffee pot
Where is the current headquarters for Marriott?
Bethesda, Maryland
What year was the rewards program "Marriott Bonvoy" created?
2019
While doing the pillow fold test, how many seconds does the pillow have to unfold before failing?
8 seconds
According to the audit, how fast does front desk need to answer the phone?
Within 3 rings
What is the brands official slogan?
"Live life uninterrupted"
Before Marriott became the hotel brand we know today, what were they?
A&W Root Beer Stand
What is the secret Bonvoy status above Ambassador Elite?
Cobalt