Training
List 3 ways you can become a trainer.
Approval of Management.
Position re-validation (Mandatory).
Train the Trainer Test with a score of 100%.
Evaluation by TC and Manager after training a new employee
What are the characteristics of ARRIVE?
Proud, Present, Attentive.
What comes on a Filet Salad?
Salad greens drizzled with Italian dressing, filet strips, Bleu cheese crumbles, bacon bits, red onions, tomatoes and croutons with a side of Blue cheese dressing.
Name every position at the host stand.
Seater, Call-Ahead, Name Take, To-go, Board.
What is the "Tell, Show, Do, Review" Concept?
To get the trainee hands on with training, and be able to hear it, see it, do it and then review it with the trainer.
Name the 3 categories of salesmanship.
Suggestive selling, Upselling and Sharing.
What is in the Jamaican Cowboy?
Malibu, Coconut Rum, Peach Schnapps, Orange and Pineapple Juice, and Margarita Mix.
How do you explain a large party call ahead?
That our largest table only holds up to 8 people, and we can not guarantee that they will be sat near each other, back to back, or side to side, if we are on a wait especially.
Name the core values.
Passion, Partnership, Integrity, Fun.
Name the 3 categories of THANK YOU.
Genuine, Memorable, Grateful.
What are 4 items on the menu that do NOT get a side on the plate?
CFC, CFS, Porterhouse, and Pork Chops.
Name the proper way to quote a wait time.
5 minutes, every 8 names.
What are 5 qualities of a Legendary Trainer?
Able to Teach
Patient with people
Compassionate
Positive attitude
Job Knowledge
Organized
Good Communication
Team Player
Leadership Qualities
Howdy, Engage, Arrive, Respond, Thank you.
How would you upsell a mixed drink? *Two Answers*
A two dollar double and a premium liquor!
So that we can inure every server gets sat equally, unless a guest needs any special need for seating.
What is OJT and why is it important?
It shows the "Tell, Show, Do, Review" concept.
Friendly, Energetic, Fun.
Name 3 Vodkas and 3 Bourbons.
Vodka: Kettle One, Grey Goose, Titos, Absolute, Absolute Citron, Pinnacle Whipped.
Bourbon: Woodford Reserve, Jim Bean, Makers Mark, Wild Turkey.
What are the 4 requirements of a call ahead?
Name, Party Size, Arrival Time, Special Accommodations.