MAS
The screen that I can find the customer's contact info along with the Sales person.
What is screen 14?
When a route starts blinking light green.
When is a driver almost done with his route?
CMRS: An estimated time of arrival ticket.
RO: An estimated time of arrival ticket.
CMRS: What is an ETA?
RO: What is a ZAD?
Actions we take when a driver calls and says something is blocking the container.
When do we pull up an account, put a driver on hold, contact the customer, let driver know of outcome, and then note screen 3 of the problem and outcome?
Place it shows if a customer is serviced weekly, bi-weekly, monthly, or on call.
What is the occurs line on screen 5 in MAS?
The screen I would enter internal notes after I have performed an action on an account.
What is screen 3?
The way you can tell which routes have been started and which ones have not started. Bonus 50pt: What it shows when it has not started.
What is the work status box? Bonus: What is a white box?
CMRS: A Miss Pickup.
RO: An empty & return.
CMRS: What is an MPU?
RO: What is an E/R?
The time frame that we are required to reply to emails in our shared email boxes.
What is one hour?
What is box size in OCS? or What is screen 5 or 6 in MAS?
The screen I can find routing notes for the driver as well as the service window.
What is screen 4?
Used to check the driver's GPS of where he marked a completed stop/ticket.
What is disputed pick-ups?
CMRS: A free recovery due to an HOC.
RO: A swap out.
CMRS: What is a RCN?
RO: What is an S/O?
What we do when we receive an ETA/ZAD ticket.
When do we call the customer with an estimated time of arrival?
The program we use to see an entire route's GPS for a specific day and compare it to the planned route.
What is PvA (Planned vs Actual)?
The screen I go to to enter new tickets/cases as well as see any current or past tickets/cases on an account.
What is screen 15?
What does right clicking on a truck in resources tab on right do?
CMRS: A chargeable extra pickup.
RO: The ticket used to remove customer's container.
CMRS: What is an XPU?
RO: What is a DNR?
What we do when we get an idle alert or see a driver idling.
When do we call the driver to make sure they are alright/safe, see if there is anything we can help them with, reach out to RM if unable to reach/contact driver?
What we monitor to see if a route needs help.
CMRS: What are progress status, the % progress columns, and workload.
RO: What is GANTT?
The screen I use to see how often a customer is serviced.
What is screen 5?
Determines if the truck for a route is a Front Load, Rear Load, Side load, Roll-off, or Bagster.
What is compass type? or What is the truck number? (For bonus 50pt: what part of truck number shows the type?)
CMRS: Tickets entered when driver says container needs to be swapped from wear & tear.
RO: A repair ticket.
CMRS: What is a DEL and REM?
RO: What is a ZRP?
The three things that are needed to be considered properly documented when closing an HOC.
What are the reason for HOC, the form of contact made to customer, and when we expect to be back to service customer?
What QoS stands for and what impacts it.
What is Quality of Service, and what are reschedules and (-) HOCs?