Pub Quiz
Change of supplier
Billing
GDPR & Safety
Kraken
100
Where would you be if you were standing on the Spanish steps? 

ROME

100

So many people are involved in a COS but can you name 3?

MOP/MAM/ New supplier&old supplier/ Data collector

100

What is a bill made up of, name 3.

Customer usage,tariff prices , meter readings

100

What does GDPR stand for?

General Data Protection Regulation

 

100

Where do we send a "blank email" to a customer?

At the top of kraken, send message :)

200

What is the largest Spanish-speaking city in the world as of 2026? 

Mexico City

200

Once we have the MOP assigned, they then send us all of the details for the meter but can you name 4 things related to the MTD.

MSN,type of meter, meter location, SSC
200

What causes a bill to become a final one?

Move out date (COT) or COS
200
Can you give me 4 bits of personal data?
1. Customers name

2. Email address

3. Address

4. Phone number

200

We have two ways to add in a reading, can you name ONE?

+reading on the first page or properties and then + 
300

Check point: Questions 300 down are multiple choice.


Who sang the title song for the latest Bond film, No Time to Die? 

  • Adele
  • Sam Smith
  • Billie Eilish
  • Billie Eilish
300

Faster switching customers have 3 options during the cooling off period, can you name all THREE?

Return to previous supplier 

Move to another supplier of the choice

Stay with but select a different tariff

 
300
What do we need to bill a customer?
Meter reads, tariffs , MTD
300
What can we NOT do with a customers bank card numbers?

READ IT BACK TO THEM!

300

Where can a customer's smart eligibility be checked on kraken, talk me through it? 

Details and bottom left and additional account data

400

Which flag is green, white, and orange (in that order) 

  • Ireland
  • Ivory Coast
  • Italy

Ireland

400

A switch can be interrupted in THREE ways, name TWO please.

Rejections/Objections/withdrawals or cooling off. 
400

We have lots of labels for readings. (7) Name 4 of them.

Ops, User, Smart, Transfer 

400
Customer have 5 rights, can you name 3 of them?

Right to Rectification / Right to access

Right to Erasure

Right to Object

Right to Data Portability


400

What button do we click to see the customers online account and where can you find it?

Found in user and it's called "Masquerade"

500

Which of the following is NOT a fruit?

  • Rhubarb
  • Tomatoes
  • Avocados

Rhubarb

500
How long is the objection window for a supplier?

The supplier has 1 working day to object once CSS have said we can have the supply.

500
Cast your minds back to estimating, can you name the length of time we will wait to estimate a customer if no reads are provided. 

3 months for a DD

1 month to ROB or variable DD

2 weeks for occupier 

500
Can you talk me through the 5 steps we do to report a data breach?

1. You spot a breach 2. Report to TL 3. TL completes google form 4. Data team scores breach 5. You will then get a slack message advising next steps.

500

What tab would a "negative charge" appear on and what causes a neg charge?

Statements and when the reading above is lower then the one below.

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