General Terminology
Semi tractor that doesn't have a trailer attached
Bobtail or Bobtailing
Vehicle Subtype: Insured is a Owner Operator or Insured owns/leases the tractor or trailer
What is Owned
Drivers relationship to company: Driver has been hired to haul a load(s) under a permanent/trip lease.
During business hours:
Insured tractor/trailer is non drivable with no fuel spill:
Fuel Spills:
What is transfer caller to Claims CA&E Customer Care team Transportation
and if
assigned to Transportation - transfer to Claims CL Liability Transportation Customer Care team
Insured is a trucking company and a vehicle was damaged while being hauled on a car hauler
What is a cargo claim
The metal frame with wheels on which a container sits. Used to transport a shipping container from the ship yard or rail yard.
What is a Chassis
Vehicle Subtype: The insured hired an owner operator
What is Leased (Hired)
Driver is employed by company (insured) to deliver a load in a company tractor trailer or driver is a owner operator
What is Employee
During business hours:
What is transfer to assigned adjuster or appropriate Customer Care Team
A vehicle damaged while being pulled by a tow truck
What is Auto
Shipping or freight container. A metal box used for shipping items overseas or via railroad.
What is a Container
Cargo
What is Type of Property
Cargo has left the trailer, Cargo was rejected at delivery, Cargo was stolen or is perishable/hazardous
What is Cargo need immediate attention
Is a third party that offers cargo theft recovery assistance by working with law enforcement, businesses, and theft victims.
What is CargoNet
Non-payment for a cargo load, broker was not paid by insured for a load, or insured was not paid by a broker for a load they delivered.
What is a cargo claim
A legal document between the shipper of goods and the carrier
What is the Bill of Lading (BOL)
If the cargo was damaged due to the trailer in which it was being hauled
Transit (F)
Make a comment "cargo is still on trailer but is at (tow yard's name, address and phone number)"
What is Cargo is still in the trailer but was taken to a tow yard
Must be selected to a notification is automatically sent to CargoNet immediately after claim submission
What is Theft
Perishable food was delivered to the receiver moldy
What is a cargo claim
Semi with an empty trailer
What is Deadheading
What is Crime (K)
Do not use Other Theft for the cause of loss
Sentry also carries the insured's cargo insurance
What is Do we insure the cargo?
What is Transportation Spill Solutions - After hours procedure
Insured trailer is damaged by cargo
What is a auto claim