Service w/ Heart
What does A stand for in HEART?
Arrive
What automatically comes on the smother chicken?
Mushrooms and onions
How many kickers do we have and what are they?
4; Don Julio, Patron Silver, 1800, Grandma
Legendary food, legendary service.
List all of the story points
Fresh baked bread, Hand cut steaks, Fall off the bone ribs, Made from scratch sides and salad dressings, ice cold beers and Legendary Margaritas.
List the 2 buzzwords for Respond.
Kind, Courteous, and Respectful
What butter comes on the Salmon?
Lemon pepper butter?
What are the two main liquors in Jam Cow and Hurricane?
Malibu and Captain Morgan
Where is the first TXRH located?
Clarksville, Indiana
List the Core Values.
Passion, Partnership, Integrity, and fun all with a purpose.
How long do you have to deliver entrees from the time the guest orders?
12-15 minutes
How many ounces of cheese is on a loaded baked potato?
1 oz
How many ounces of liquor are in a legend?
2 oz
At Texas Roadhouse it is important to feel a sense of _________.
Fun
What level is the music supposed to be at?
Toe tapping
What are the buzzwords for T in heart?
Genuine, memorable, and Grateful
What kind of wine is peppercorn sauce made with?
Red wine
How many ounces of liquid are in an 18oz rocks margarita?
8 ounces
Servers at Texas Roadhouse need to be _________.
Knowledgeable
What degree are the blinds supposed be at when open?
45 degrees
When do you stop auto refilling bread and drinks?
When the entrees hit the table
Why is a Caesar salad with Caesar dressing not vegetarian?
Caesar dressing is made with anchovies
How many ounces per second is the flow rate of beer at TXRH?
2 ounces per second
At Texas Roadhouse we focus an urgency on these three things: _________________, _______________, and ________________.
Greets, drinks, and food.
Knowledgeable servers, Sense of fun (smiles), Urgency on greetings drinks and food, Manager table visits, 3 table sections, Restroom focus, Lighting, temperature, music level and tvs, bartenders - speed, awareness, and learn guests name, hosts - smile, urgency, and guest concern vs. nametaker, Crew involvement.