Website
Popeye & Friends
BONUS
Apps & Programs
Abbreviations
100
Customers add items to this before entering their payment details
SHOPPING CART
- https://www.tyroola.com.au/cart/
100
The main system used by us, to record orders, products, fitting partners, pricing, suppliers and much more!
POPEYE
100
What do we call the final step/page in a transaction where a customer enters payment and shipping details to complete a purchase?
100
The communication app that all Tyrooligans use to chat in real time.
DISCORD
100
B2B & B2C
B2B = Business sells directly to another Business
B2C = Business sells directly to Customers
200
This is the main entry point of a website, often giving users their first impression
200
What is the nickname we call our customer website?
200
What is an ATL?
AUTHORITY TO LEAVE
If a delivery is marked ATL the driver can leave it:
- At the front door
- In a safe place (porch, garage, behind gate, etc.)
- No one needs to be home
- No signature is required
This means faster delivery (no waiting for someone to answer), is convenient for customers who aren’t home and reduces failed delivery attempts
200
Name the (CRM) Customer relationship management tool that our Customer Service team uses to communicate via email, phone, social media and chat.
FRESHDESK
200
ROAS
Return on Advertising Spend
If you spend:
$1,000 on ads
and generate:
$5,000 in sales
👉 Your ROAS = 5.0 (or 500%)
300
After clicking on a tyre, customers land on this page to decide if they want to buy.
This is where you’ll find product images and details, ratings and reviews, prices and the ‘Add to Cart’ button.
PRODUCT DETAILS PAGE (PDP)
- https://www.tyroola.com.au/kumho-ecsta-ps71-xl-fsl-24540r17-95y-ty5cda269c43.html
300
The name of the ID that is assigned to each product we add to our system.
Every product has a unique one. It always starts with TY and is a combination of letters and numbers.
You see this ID in many places, including on our website, and within our ordering system.
SPINACH ID
- TY65D4994376
300
This web design feature displays content in a window that overlays and dims the background to focus user attention. What is it called?
A lightbox is a UI element that appears on top of a webpage or app screen to draw attention to something important.
It usually dims the background and focuses the user on a single message or action.
300
Michelin provided training platform.
Keeps us up to date on mandatory trainings, and provides added additional learnings for making us better at our roles.
MYWORKDAY/INTOUCH
300
CMS
Content Management System
A Content Management System (CMS) is software that lets you create, edit, organise, and publish content on a website without needing to code.
400
This page displays multiple products at once, often organised by category, filters, or search results.
This is where you can sort by price, brand, or popularity to narrow down your options.
PRODUCT LISTING PAGE or CATALOGUE (PLP)
- https://www.tyroola.com.au/tyre/245-40-r17/nsw/
400
What system/program places orders in our suppliers portal without us having to lift a finger?
This tricky little system accesses the supplier portal, searches for the product, adds it to the cart, types in all our customers details, including order number and shipping information, and then adds the SUPPLIER order number into the order for it to proceed.
PAPPY
400
What does DOT mean when talking about a tyre?
DOT is the abbreviation for Department of Transportation and indicates a unique tyre code which is a series of 7 to 13 letters and numbers printed on the sidewall of a tyre (the vertical surface of rubber above the wheel).
DOT is usually followed by a combination of letters and numbers that provide information on the tyre’s place of manufacture, as well as its type and age.
400
What is the marketing automation platform used to manage email and customer data marketing?
KLAVIYO
Promotions including regular and special sales
Promo winners
Abandoned browsing
Abandoned cart
Abandoned checkout
Welcome newsletter
Surveys Referrals
Fitters newsletter and soon fitters onboarding
400
NPS
Net Promoter Score
It’s a simple way to measure customer satisfaction and loyalty, basically, how likely customers are to recommend your business to others.
What the score means
- Average NPS Range: 40-50
- Excellent Score: 55+
- World-Class: 65+
500
Visitors arrive on this page after clicking an ad, email link, or promotion.
Unlike a homepage, this page minimises distractions to drive conversions.
500
Amongst other things, this tough guy working alongside his long time cartoon enemy, but Tyroola friend, Popeye
- authorises and captures the payment
- Finds the best supplier based on product price & shipping costs
- Books the best available shipping
- Communicates with the customer, supplier and the fitter via email and text sending the order information, shipping and fitting details and customer invoice.
BRUTUS
500
Who generates order numbers?
This guy knows all order number in all stores!
AU, NZ, NRMA, SCA!
WIMPY
500
What is the super-powered database in the cloud where you can:
- Store huge datasets (millions to billions of rows)
- Run very fast queries
- Analyze data for reporting, dashboards, and insights
BigQuery
500
Ui & Ux
Ui = User Interface
Is what you see and interact with on a screen.It includes:
- Buttons
- Colours and fonts
- Layout of pages
- Icons and spacing
- Menus and forms
Example: The “Add to Cart” button on a website or the layout of a mobile app screen.
Ux = User Experience
Is how the product feels to use overall.
It includes:
- Ease of navigation
- Speed of completing tasks
- How logical the flow is (e.g. search → add → checkout)
- Customer satisfaction
- Problem-solving (reducing frustration)
Example: How easy it is to find a tyre, compare options, and complete checkout without confusion.