NPS
The most important part of a great first impression on a call?
What is the CSF Landing page and using the customer's name and eagerness to assist.
Why do customers object?
What is "uncertain, stressed, or unsure?
When a customers is broke down?
What is Roadside?
Method of payment accepted on BE/BP?
What is a debit card or credit card?
A customer rent a DC one-way and reserve a 10 x 15 storage unit for th first month free? True or False
What is FALSE?
Why is treating customers the way you want to be treated important to you ?
The best answer will get the points?
What is the first step to educating customers?
What is Acknowledging the reason there is hesitation?
Customer is at a location and no one is there?
What is the scheduling manager?
What is $100?
When do we offer discounts to our customers?
What is we
What is our teams personal touch closing?
What is , It was my pleasure assisting you today! Thank you for being the best part of U-HAUL. If there’s anything else we can do better, we’d love to know thank you for calling U-HAUL!!
The reason we overcome customers objections
What is "It’s about doing right by someone in need of clarity. Help them see the impact."?
Customer calls in and is upset about charges
What is customer service?
Deposit on a trailer if paying with cash
What is $60
Discounts that U-Haul offers on trucks
What is product discounts on one way?
U-Haul does not honor military, AAA, AARP, or other specific affiliation discounts.
Why does it matter to have a high NPS Score?
What is , It shows how much a customer would refer you and want to do business with you again
What is the second step to overcome?
What is "URGENCY"?
When customer called the location and was forwarded to cooperate .....
What is don't transfer anywhere offer to send a message or email to the entity for a call back?
Deposit on a TD/AT if paying in cash
What is $75?
What is
What is the best way to earn a customers business?
What is connect with the customer and not treat them like a number.
What is "NO COST or FREE"?
Customer called in and want a lien fee waived
What is send a message to the location or direct them to go inside the location?
Trailers available for one way moves
What is 5x9 ramp trailer and all enclosed trailers and towing trailers?
What is the lowest decks, sturdy ramps, Mom's Attic, rub rails, easy-access cabs, and better fuel economy