Grievances
State Rules
CDWA
Union Representation
100
Who would you escalate a possible grievance to?
MRC Coach
100
What is the general Work Week Limit for IPs?
40 hours per week.
Exceptions apply: Grandfathered in, approved temporary WWL increase
100
What is EVV?
Electronic visit verification: It a federal requirement that states employers should be able to track caregivers geographically to ensure fraud is not committed.
100
What are Weingarten rights?
Weingarten Rights are the right of union-represented employees, upon request, to have their representative present during an interview that the employee reasonably believes could lead to discipline.
200
Can we guarantee an outcome for the member?
No
200
Who do members renew their background check and fingerprints through?
BG: BCCU
Fingerprints: IDEMIA
200
What are the methods for Time submitting for Non live in providers?
Careattend app
IVR
Careattend FOB
200
How would you assist a member who is requesting Union representation because they want to meet with their employer to go over policies in their employee handbook?
Explain that Union Representation DOES NOT apply to routine meetings with supervisors to go over scheduling, client needs, assessments, etc.
300
What part does T1 play in the process of a grievance?
Case intake
Documentation
Proper and timely escalation
300
What is Difficulty of care?
Family relationship-based tax exemptions that exclude income from the following from being taxed:
- Medicare
- Social Security
- Federal Unemployment Taxes
- State Unemployment Taxes
300
What documents are accepted as verifiable proof of experience and where can the member get them?
Earning statements or ESD worked hours sheet.
Member can get them from previous employer or ESD.
300
What is the process to escalate a UR for a member with no USF profile?
Download template, fill out the questions on the template and escalate to MRC coach
400
What was the shared living class action lawsuit about?
Workers received at least $105 million in back-pay because of a settlement lawsuit that caregivers and our Union filed on behalf of caregivers who worked unpaid hours under the Shared Benefit Rule.
400
True or false: IPs can be paid their client participation with a paper check.
False: The client participation should be paid to CDWA not the IP
400
How can a member request employment verification
CDWA only completes verifications in writing. The organization requesting the verification of employment will email their request to InfoCDWA@ConsumerDirectCare.com.
Verifications include dates of employment, rate of pay, hours worked and salary information.
400
If an caregiver is terminated by their client, can we provide union representation? Why or why not?
We cannot provide union representation because the client has hire/fire rights. They do not need just cause to terminate a caregiver. We could only represent them if it was either CDWA or agency attempting to terminate them.
500
What are the 4 things all grievance requests must include?
Violation
Damages
Desires Remedy
Supporting evidence
500
How long can IPs receive a temporary WWL increase?
Temporary WWL requests will be evaluated on a case-by-case basis and cannot exceed twelve (12) months in duration.
500
What are the steps for leading up to an IP's authorization to work?
500
The member calls in stating that they have an open APS investigation for financial exploitation. They state that they just got told they have to attend a meeting next week by their supervisor. How would you assist?
Member would be advised that they have the right to union representation.
You would do call intake, documentation and escalation.
Gather all the important details about the issue, document the date/time, supervisors name and contact info, and escalate to MRC Coach