1
A communication in writing, in speech or by signals
Message
What are the 6 W's
Where, What, When, Who/Why, Weapons
this type of listening is therapeutic
Relationship
What are the components of the Communications Cycles
Sender, Receiver, Message, Medium, Feedback, Noise & Context.
List two examples of oral communication
To dispatch by a means of communication
Sender
C.Y.M.B.A.L.S stands for
Color, Year, Make, Body, Additional Identifiers, License number and State
To focus on Sounds is
Discriminative listening
What are the three variables that can help your ability to listen?
Vocabulary, Concentrating and Memory
List 2 examples of verbal communication
Storytelling and crucial conversations
This is an unwanted signal or disturbance
Noise
Guns, Knives and bats are examples of
Weapons
This is a significant component of nonverbal communication is the way something is said, instead of what is said.
Paralanguage
This is an unwanted signal or a disturbance
Noise
List 2 examples of written communication
Social Media and email
This is the means by which a message is transmitted
What is the most important piece of information we can get from a caller?
The location where the emergency is occurring
List various 3 types of non verbal active listening
Body language, Eye contact, Positive farcical expressions, Nodding and Body posture
The transmission or evaluate or corrective word or passage and con throw light on its meaning
Feedback
What is the goal of Comprehensive listening?
To understand the message
This is the process by which a message is sent by one individual, and it passes through a chain of recipients
Communication Cycle
What is included in severity?
Timelapse, Weapons, Drugs/Alcohol, Injuries, Threats, Hazards
List 4 different types of call-taking techniques
Emotional labeling, Paraphrasing, Reflecting/Mirroring, Effective pauses, signs of encouragement, I messages and open ended questions.
The parts of a discourse that surround a word or passage and can throw light on its meaning
Context
List 2 examples of dangerous habits in call taking
All calls the same, The call does not sound real, The reporting party is hysterical, The reporting party is not very intelligent and the caller is a frequent caller