Booking Bonanza
Evolve Trivia
Who's Who
Designated Duties
Polices and Procedures
100

What does the term "OLB" mean?

Online Booking

100

Where did Evolve 'evolve'?

Adam Sherry's basement

100

Who is the mascot for Valuedictorican

Norma

100

"I am currently staying at a property that I booked with you and there are bed bugs in all the beds!"

Who is the Customer Experience Team

100

What is the definition of our damage protection policy?

What does Evolve use in lieu of a damage security deposit, Evolve charges a non-refundable fee which provides up to $3,000 of coverage towards unintentional rental property damages


$14.50/night, caps at $250

200

Name four things that might be included in the booking line items.

Nightly rate

Taxes

Cleaning Fee

Damage Protection

Discounts

Pet Fee

Travel Insurance

Pool Heat Fee

Other optional fees (extra person fee, bbq grill fee, etc.)

200

Name 5 core values.

1. Earn It 

2. Build Loyalty One Interaction at a Time 

3. Communicate Often, Honestly & Directly 

4.Embrace Change 

5.Stay Hungry & Humble 

6.Care 

7. Be Efficient 

8.Take Risks 

9.Learn Every Day 

10.Have Some Fun Along the Way


200

Who is the legendary, one and only "burrito man"?

Mario!

200

"I would like to change the minimum night stay for my property"

Who is The Homeowner Support Team

200

What is our travel insurance option that we offer?

Our travel insurance covers up to 100% of your non-refundable trip costs if you cancel due to illness or injury, plus additional benefits. Travel Insurance is available, at your option, for 7% of your trip cost and can be added to your reservation on the check-out page. Subject to terms and conditions.

300

What is Evolves Cancellation Policy and why?

all funds paid become non-refundable and dates non-transferable" Evolve is not the merchant of record- the money is going straight to the homeowners account

300

On what platform was the first Evolve reservation made?

Craigslist

300

What/who is the name on our automated emails in Saleforce?

Caleb

300

"I booked a property a week ago and would like to add Travel Insurance to my reservation"

Who is the Travel Advisor Team

300

"I want to have a wedding at this property and want to view the property first" How do you proceed?

For security and privacy reasons, Evolve does not allow any showings at our properties.

400

When a booking is cancelled by the homeowner, how much is refunded to the guest??

100%

400

What metro has the most Evolve listings

Phoenix Metro Area

400

Name the 10 managers of the TA and CE teams

TA: Olivia, Danny, Paul, Katlyn, Katelyn, Brittney


CE: Stephen, Rose, Alex, and Nicole

400

"I am the homeowner and the guest who just stayed at my property broke my window"

Who is the Resolutions team

400

5 "red flags" you would find when screening a reservation

1. Names on CC and reservation match 

2. distance of origin to destination 

 3. .edu email address 

4. check in date is with 2 full calendar days 

 5. group size makes sense


500

What are two ways that Evolve makes money?

Billing fee from HOs

Travel Insurance

Damage Protection

500

What is the TA/CE Phone Number

877-818-1013

TA: Ext 1

CE: Ext 2

500

Name the 5 members of Evolves leadership team (first and last name) 

Brian Egan

Adam Sherry

Justin McComb

Brian Becker

Caleb Olthoff


500

"I currently own 2 homes that are listed with Evolve and I actually have a third I would like to get set up"

Who is the Regional Director Team

500

Exactly what is charged at the time of booking?

Outside of 30 days: 30% of Total Nightly Rate and Taxes

Inside of 30 days: Full payment

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