Accessibility
Where is the Sensory Room located?
In Ford Plaza near Gate 5.
Where is the smoking gate located and when does it close?
Gate 1; end of the 8th inning
What is the text line guests can instantly and discreetly alert stadium personnel to any issues?
314-300-1000
Guests may exit and re-enter Busch Stadium for how long after gates open?
90 minutes.
What day of the week can kids and adults enjoy crafts, games, and free Prairie Farm frozen treats in Ford Plaza?
Sunday!
What is one of the two questions you are allowed to ask a guest with a service animal(dog)?
1.) Is the dog a service animal required because of a disability and 2.) What work or tasks has the dog been trained to perform?
Where are taxi and rideshare pickups located?
On the east side of the stadium on Broadway, just south of Clark Street.
How can you reach Base Station during a Cardinals game?
Internal x6450 or calling 314-300-1000.
When does the service of alcoholic beverages conclude?
At the end of the 8th inning at concession stands.
*Some all-inclusive areas will serve alcohol through the end of the 9th inning.
Where can a guest store their stroller, scooter, wheelchair, etc?
Guests may speak to the nearest usher or go to the closest Guest Relations for assistance.
Where are adult changing stations available?
First Aid Level 1.
True or False: any type of cooler is allowed into the stadium as long as it doesn't exceed bag policy dimensions.
False: only soft-sided coolers 10”x8”x10” or smaller are allowed. No hard-sided, Styrofoam, or hard plastic inserts are allowed.
True or False: if a guest notices their bobblehead is broken, they may call the ticket office tomorrow or come down to the stadium to get a new one.
False. Guests may visit Guest Relations to notify them their bobblehead is broken and if possible they will exchange.
True or False: Every guest who enters through the gates will receive a promotional item for that game.
False. Guests must have a ticket. Children under the age of three need a ticket in order to receive a promotion item. Some promotions have age requirements, and all promotions are on a first-come, first-served basis.