Knowledge
Credit
Products and Services
Virtual knowledge
At the ITM
100

 Department handle itm transactions from 7am-7pm?

What is Virtual 

100

A percentage a Lender charges

What is an Interest rate?

100

a revolving set amount of credit that you can use, pay off and use again. may also offer various benefits. Usually comes in a form of a plastic card.

What is a credit card?

100

Person with the most transactions

What is star of the week?

100

number of bills that can be inserted at one time 

What is 30?

200

Money deposited electronically from one source into a bank account.

What is a Direct Deposite

200

A low rate offered as an incentive to apply for a credit card?

What is an introductory rate? 

200

electronic bank statements delivered to your email address and online banking account

What are E-Statements?

200

what is the system we use to track our C.C. or P.L leads. (that said Yes or will think about it)

What is Sales Vision?

200

Ways we are able to pull up accounts in episys

What is Debit card, SS#, Member number and by last name, First name (last resort)

300

Department that process credit card applications?

What is Centralized Lending?

300

A score that calculates a borrower's risk. Lenders use when deciding to extend credit to an individual.

What is a credit score?

300

When money is withdrawn from an account and the available balance goes below zero. Can result in overdraft fee.

What is Overdraft?

300

System we use to assist Contact center, need 50 of these chats per month. 

What is Glia?

300

Recovery warning code who to call

What is recovery 5120?

400

Department that handles SRP events for the community?

What is Community Development?

400

When an account is past due, or a payment is late.

What is a delinquent? 

400

A quick handheld way to access your account when you are on the go.

What is Mobile Banking?


400

Credit cards we offer

what is secured, traditional, rewards, signature, Business, Green jackets sign. and rewards?

400

Fraud (deposite services) number to call?

what is 4550?

500

A not-for-profit cooperative whose members can borrow from pooled deposits at low interest rates

What is a credit Union?

500

all your monthly debt payments divided by your gross monthly income

What is (DTI) Debt- to Income?

500

safely secuered containers inside the vault of branches 

What is a safety deposit box?

500

The Traditional Secured introductory APR?

What is 10.75?

500

how much can a Non-member withdraw from atm

what is the amount set by their financial institution?

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